///ITIL MALC
ITIL MALC
ITIL

ITIL Managing Across the Lifecycle (MALC)

The intent of the Managing across the Lifecycle (MALC) qualification is to give candidates the skills to support an organization’s service delivery by bridging the service lifecycle stages. The qualification demonstrates that candidates have learned the value of one combined service management practice as opposed to separate subject areas. ITIL processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value.

This qualification focuses on strategizing, planning, using and measuring ITIL practices in an integrated functioning model. The ITIL MALC Intermediate course is a 5 days training.

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Objectives

Following the completion of the course participants should gain competencies in the following:

  • ​Key concepts of the service lifecycle
  • Communication and stakeholder management
  • Integrating service management processes across the service lifecycle
  • Managing services across the service lifecycle
  • Governance and organization Measurement
  • Implementing and improving service management capability
  • Pass the ITIL Managing across the lifecycle exam​

Target audience

  • Chief information officers (CIOs), Chief technology officers
  • (CTOs), Managers, Supervisory staff, Team leaders, Service designers
  • IT architects, IT planners, IT consultants, IT audit managers
  • IT security managers, ITSM trainers

ITIL Intermediate MALC Exam

  • 120 minutes
  • 10 questions
  • 50 points
  • QCM based on a case scenario
  • English
  • 70% pass mark
  • Close book

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PEOPLECERT.

Prerequisit

Candidates wishing to be trained and examined for this qualification must already have two (2) credits from the
ITIL Foundation certificate and must, as a minimum, have obtained a further 15 credits to a total of at least 17
credits. For this course, a very good knowledge of English is required.

Documentation

The following course material is included for this event:

  • Pre-Event Study Materials
  • Training Material ITIL MALC: case study, exercises, test exams, hints and tips on how to pass your ITIL MALC exam.

Why choose QRP?

  • Take advantage of our +10 years’ experience delivering training across the world
  • Prepare more efficiently with our pre-course study guide available online

Do you have more than 2 participants interested in that course? Ask for our multiple discount rate
Do you need to adapt the course to your organization? Look at our customized solution

Need a basic understanding of ITIL?

ITIL foundation Training

ITIL Intermediate certification path?

ITIL Intermediate levels

Classroom Course Calendar

QRP International organises fully accredited ITIL® MALC Training in Brussels.

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4 Reasons to follow your ITIL course with QRP

  • 1 +10 years’ experience
  • 2 +15.000 Delegates certified
  • 3 Pre-course study guide
  • 4 Strategic Partner of Axelos

Discover our Additionals Services

In addition to traditional training, we provide a complete solution to ensure that the standards of the method are embedded and customised to your business environment.

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If you have any questions or would like to receive a quotation please do not hesitate to contact us using the form below.

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