///ITIL OSA
ITIL OSA
ITIL

ITIL Operational Support and Analysis (OSA)

The ITIL Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a free-standing qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications

The ITIL OSA training allows you to explore the process specificities, policies, and methods associated with the ITIL OSA phase.

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Objectives

Following the completion of the course participants should gain competencies in the following:

  • The value to the business of OSA activities
  • How OSA activities support the service lifecycle
  • Optimizing service operation performance
  • How the processes in OSA interact with other service lifecycle processes
  • How to use the OSA processes, activities and functions to achieve operational excellence
  • How to measure OSA
  • The importance of IT security and its contributions to OSA
  • Understanding the technology and implementation considerations surrounding
  • Pass the ITIL OSA exam

Target audience

  • Chief information officers (CIOs), Chief technology officers
  • (CTOs), Managers, Supervisory staff, Team leaders, Service designers
  • IT architects, IT planners, IT consultants, IT audit managers
  • IT security managers, ITSM trainers

ITIL Intermediate OSA Exam

  • 90 minutes
  • 8 questions
  • 40 points
  • QCM
  • English
  • 70% pass mark
  • Close book

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PEOPLECERT.

Prerequisit

The ITIL Foundation exam must have been passed if attending Intermediate courses.

Documentation

The following course material is included for this event:

  • Pre-Event Study Materials
  • Training Material ITIL OSA: case study, exercises, test exams, hints and tips on how to pass your ITIL OSA exam.

Why choose QRP?

  • Take advantage of our +10 years’ experience delivering training across the world
  • Prepare more efficiently with our pre-course study guide available online

Do you have more than 2 participants interested in that course? Ask for our multiple discount rate
Do you need to adapt the course to your organization? Look at our customized solution

Need a basic understanding of ITIL?

ITIL foundation Training

ITIL Intermediate certification path?

ITIL Intermediate levels

Classroom Course Calendar

QRP International organises fully accredited ITIL® OSA Training in Brussels.

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4 Reasons to follow your ITIL course with QRP

  • 1 +10 years’ experience
  • 2 +15.000 Delegates certified
  • 3 Pre-course study guide
  • 4 Strategic Partner of Axelos

Discover our Additionals Services

In addition to traditional training, we provide a complete solution to ensure that the standards of the method are embedded and customised to your business environment.

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If you have any questions or would like to receive a quotation please do not hesitate to contact us using the form below.

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