///ITIL PPO
ITIL PPO
ITIL

ITIL Planning Protection and Optimization (PPO)

The ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

The ITIL PPO training allows you to explore the process specificities, policies, and methods associated with the ITIL PPO phase.

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Objectives

Following the completion of the course participants should gain competencies in the following:

  • Service design in PPO and lifecycle context
  • Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization
  • Capacity management as a capability to realize successful service design
  • Availability management as a capability to realize successful service design
  • IT service continuity management as a capability to support overall business continuity management
  • Information security management as part of the overall corporate governance framework
  • Planning, protection and optimization roles and responsibilities
  • Technology and implementation considerations
  • Organizational roles relevant to PPO
  • Pass the ITIL PPO exam

Target audience

  • Chief information officers (CIOs), Chief technology officers
  • (CTOs), Managers, Supervisory staff, Team leaders, Service designers
  • IT architects, IT planners, IT consultants, IT audit managers
  • IT security managers, ITSM trainers

ITIL Intermediate PPO Exam

  • 90 minutes
  • 8 questions
  • 40 points
  • QCM
  • English
  • 70% pass mark
  • Close book

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PEOPLECERT.

Prerequisit

The ITIL Foundation exam must have been passed if attending Intermediate courses.

Documentation

The following course material is included for this event:

  • Pre-Event Study Materials
  • Training Material ITIL PPO: case study, exercises, test exams, hints and tips on how to pass your ITIL PPO exam.

Why choose QRP?

  • Take advantage of our +10 years’ experience delivering training across the world
  • Prepare more efficiently with our pre-course study guide available online

Do you have more than 2 participants interested in that course? Ask for our multiple discount rate
Do you need to adapt the course to your organization? Look at our customized solution

Need a basic understanding of ITIL?

ITIL foundation Training

ITIL Intermediate certification path?

ITIL Intermediate levels

Classroom Course Calendar

QRP International organises fully accredited ITIL® PPO Training in Brussels.

LevelDurationLanguageDateCityAmount
ITIL - PPO4 DaysFrench17-18-19-20 December 2018Brussels2 150 EuroBook now

4 Reasons to follow your ITIL course with QRP

  • 1 +10 years’ experience
  • 2 +15.000 Delegates certified
  • 3 Pre-course study guide
  • 4 Strategic Partner of Axelos

Discover our Additionals Services

In addition to traditional training, we provide a complete solution to ensure that the standards of the method are embedded and customised to your business environment.

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