ITIL Intermediate Service Operation

ITIL Service Operations helps to ensure effective and efficient delivery of ICT services to achieve expected objectives, costs and other established constraints. It also helps companies develop the skills needed to provide reliable ICT services and quickly reboot operations in the event of problems.
At the end of the training, participants will be able to pass the ITIL Intermediate SO, in English.

The ITIL Service Operation training allows you to explore the process specificities, policies, and methods associated with the Service Lifecycle Operation phase.
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Objectives

Following the completion of the course participants should gain competencies in the following:

  • Introduction to service operation
  • Service operation principles
  • Service operation processes
  • Common service operation activities
  • Technology considerations
  • Implementation of service operation
  • Challenges, critical success factors and risks
  • Pass the ITIL Service Operation exam

Target audience

  • Chief information officers (CIOs), Chief technology officers
  • (CTOs), Managers, Supervisory staff, Team leaders, Service designers
  • IT architects, IT planners, IT consultants, IT audit managers
  • IT security managers, ITSM trainers

ITIL Intermediate SO Exam

  • 90 minutes
  • 8 questions
  • 40 points
  • QCM
  • English
  • 70% pass mark
  • Close book

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PEOPLECERT.

Prerequisit

The ITIL Foundation exam must have been passed if attending Intermediate courses.

Documentation

The following course material is included for this event::

  • Pre-Event Study Materials
  • Training Material ITIL SO: case study, exercises, test exams, hints and tips on how to pass your ITIL SO exam.

Why choose QRP?

  • Take advantage of our +10 years’ experience delivering training across the world
  • Prepare more efficiently with our pre-course study guide available online

Do you have more than 2 participants interested in that course? Ask for our multiple discount rate
Do you need to adapt the course to your organization? Look at our customized solution

Need a basic understanding of ITIL?

ITIL foundation Training

ITIL Intermediate certification path?

ITIL Intermediate levels


Classroom Course Calendar

QRP International organises fully accredited ITIL Service Operations Training in Brussels.

LevelDurationLanguageDateCityAmount

4 Reasons to follow your ITIL course with QRP

  • 1 +10 years’ experience
  • 2 +15.000 Delegates certified
  • 3 Pre-course study guide
  • 4 Strategic Partner of Axelos

Discover our Additionals Services

In addition to traditional training, we provide a complete solution to ensure that the standards of the method are embedded and customised to your business environment.


MORE INFORMATION

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If you have any questions or would like to receive a quotation please do not hesitate to contact us using the form below.

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