Following the completion of the course participants should gain competencies in the following:
- Introduction to service operation
- Service operation principles
- Service operation processes
- Common service operation activities
- Technology considerations
- Implementation of service operation
- Challenges, critical success factors and risks
- Pass the ITIL Service Operation exam
- Chief information officers (CIOs), Chief technology officers
- (CTOs), Managers, Supervisory staff, Team leaders, Service designers
- IT architects, IT planners, IT consultants, IT audit managers
- IT security managers, ITSM trainers
ITIL Intermediate SO Exam
- 90 minutes
- 8 questions
- 40 points
- 70% pass mark
- Close book
Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PEOPLECERT.
The ITIL Foundation exam must have been passed if attending Intermediate courses.
The following course material is included for this event::
- Pre-Event Study Materials
- Training Material ITIL SO: case study, exercises, test exams, hints and tips on how to pass your ITIL SO exam.
Why choose QRP?
- Take advantage of our +10 years’ experience delivering training across the world
- Prepare more efficiently with our pre-course study guide available online
Do you have more than 2 participants interested in that course? Ask for our multiple discount rate
Do you need to adapt the course to your organization? Look at our customized solution