///ITIL Service Strategy
ITIL Service Strategy

ITIL Intermediate Service Strategy

ITIL Service Strategy is the central axis of the service life cycle. It provides information to all other phases and defines the objectives and implementation policy of the services. The ITIL Service Strategy Guide answers the following questions: which services are in charge of delivery and why. On the other hand, the other phases focus on how to deliver. At the end of the training, participants will be able to pass the ITIL Intermediate SS (Service Strategy) exam in English.

The ITIL Service Strategy is a 3-days training that aims to deepen specific processes, policies, and methods associated with the Service Lifecycle Services Strategy phase.
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Following the completion of the course participants should gain competencies in the following:

  • Introduction to service strategy
  • Service strategy principles
  • Service strategy processes
  • Governance
  • Organizing for service strategy
  • Technology considerations
  • Implementing service strategy
  • Challenges, critical success factors and risks
  • Pass the ITIL Service Strategy exam

Target audience

  • Chief information officers (CIOs)
  • Chief technology officers
  • (CTOs), Managers
  • Supervisory staff, Team leaders
  • Service designers
  • IT architects, IT planners, IT consultants
  • IT audit managers, IT security managers

ITIL Intermediate SS exam

  • 90 minutes
  • 8 questions
  • 40 points
  • QCM
  • English
  • 70% pass mark
  • Closed book

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PEOPLECERT.


The ITIL Foundation exam must have been passed if attending Intermediate courses.


The following course material is included for this event::

  • Pre-Event Study Materials
  • Training Material ITIL SS: case study, exercises, test exams, hints and tips on how to pass your ITIL SS exam.

Why choose QRP?

  • Take advantage of our +10 years’ experience delivering training across the world
  • Prepare more efficiently with our pre-course study guide available online

Do you have more than 2 participants interested in that course? Ask for our multiple discount rate
Do you need to adapt the course to your organization? Look at our customized solution

Need a basic understanding of ITIL?

ITIL foundation Training

ITIL Intermediate certification path?

ITIL Intermediate levels

Classroom Course Calendar

QRP International organises fully accredited ITIL Service Strategy Training in Brussels.


4 Reasons to follow your ITIL course with QRP

  • 1 +10 years’ experience
  • 2 +15.000 Delegates certified
  • 3 Pre-course study guide
  • 4 Strategic Partner of Axelos

Discover our Additionals Services

In addition to traditional training, we provide a complete solution to ensure that the standards of the method are embedded and customised to your business environment.


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If you have any questions or would like to receive a quotation please do not hesitate to contact us using the form below.