Choose your Country and language
Choose your Country and language
Home/Courses/ITIL 4/ITIL 4 Foundation
ITIL 4 Foundation
ITIL 4 Foundation Training and Certification

ITIL 4 Foundation Training and Certification

The ITIL® Foundation course is designed for people who require a basic level of ITIL understanding.

The ITIL training introduces participants to the management of modern IT-enabled services and provides them with an understanding of the common language and key concepts.
The ITIL Foundation course shows participants how they can improve their work and the work of their organisation thanks to the ITIL 4 guidance. The ITIL Foundation course includes the ITIL Foundation exam.

The course is updated to the version 4 of the ITIL framework, that has followed ITIL v3 Foundation.

Following the completion of the ITIL Foundation course participants should be able to:

  • Understand the key concepts of Service Management
  • Understand how the ITIL guiding principles can help an organisation adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL Service Value System
  • Understand the activities of the Service Value Chain, and how they interconnect
  • Know the purpose and terms of the 15 ITIL practices
  • Understand 7 ITIL practices
  • Pass the ITIL 4 Foundation exam
  • Individuals at the start of their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders (ITIL v3 Foundation) wishing to update their knowledge.
  • 1 hour (75 minutes for non-native speakers)
  • 40 questions
  • Objective Test Questions
  • 65% pass mark
  • Closed book

Upon successful completion of the ITIL Foundation exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PeopleCert.

The certification ITIL Foundation is mandatory to access the further ITIL 4 modules which require candidates’ ability to apply the ITIL framework key concepts in a working environment

It is desirable, but not essential, that participants have some experience in IT Service management. Some pre-read material is provided prior to the training and is expected to be fully read before attending the course. A good knowledge of English is mandatory (the course and courseware is also available in French and/ or Dutch but the on-line exam is developed in English/French only)

The following course material is included for this training:

  • Pre-Course Study Materials

The course preparation materials include a structured Pre-Course Study Guide – available online

  • ITIL 4 Foundation Material

This material contains the official digital manual, a case study, exercises and solutions, ITIL Glossary, Foundation test-exams and hints & tips for the Foundation Examination.

  1. We guarantee a comprehensive learning experience. Our course includes pre-course material, manual, practice tests and the official exam.
  2. We have a 92% pass rate on the ITIL Foundation exam! We are confident that you will pass your Foundation exam at the first attempt. If you do not, we will offer you a second trial of your exam, without any costs!
  3. Take advantage of our 20 years’ experience delivering ITIL training across the world.
  4. We provide expertise: QRP trainers are carefully selected from our specialized network. Most trainers are accredited on multiple Best Practices.
  5. Our ITIL training courses are fully accredited by PeopleCert on behalf of Axelos.
Duration
4 half days
Languages
English, French, Dutch
Amount
€ 1325+ VAT
Included
  • ITIL Foundation Exam
  • Take2: Free Exam Resit
  • Live Expert Guidance
  • Pre-Course Study Guide
  • Official Digital Manual
  • Digital Course Material
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

Choose a date
Contact Us
Location
Antwerp, Brussels, Namur
Duration
3 days, 21 hours
Languages
English, French, Dutch
Amount
Standard price: € 1750+ VAT
Earlybird price: € 1575+ VAT
Included
  • ITIL Foundation Exam
  • Take2: Free Exam Resit
  • Pre-Course Study Guide
  • Official Digital Manual
  • Digital Course Material
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

Choose a date
Contact Us
Duration
12 months
Languages
English, French
Amount
€ 690+ VAT
Included
  • ITIL Foundation Exam
  • Video Lessons
  • Practice Tests
  • Official Digital Manual
  • Simulated Mock Exams
  • Interactive Readings
  • Tutor Support
Discover our E-Learning

ITIL 4 Foundation Courses

EARLY BIRD PROMOTION: the promotion, if available, ends 21 days before the start date of the course.

VirtualDutch25-26-27-28 March 2024€ 1325+ VATSeats AvailableBook now
AntwerpDutch25-26-27 March 2024€ 1750+ VATSeats AvailableBook now
VirtualFrench25-26-27-28 March 2024€ 1325+ VATConfirmed
Seats Available
Book now
VirtualEnglish25-26-27-28 March 2024€ 1325+ VATConfirmed
Seats Available
Book now
BrusselsFrench25-26-27 March 2024€ 1750+ VATSeats AvailableBook now
BrusselsDutch25-26-27 March 2024€ 1750+ VATSeats AvailableBook now
BrusselsEnglish25-26-27 March 2024€ 1750+ VATConfirmed
Seats Available
Book now
VirtualEnglish15-16-17-18 April 2024€ 1325+ VATSeats AvailableBook now
VirtualDutch15-16-17-18 April 2024€ 1325+ VATSeats AvailableBook now
GhentDutch15-16-17 April 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
BrusselsEnglish15-16-17 April 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
BrusselsDutch15-16-17 April 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
NamurFrench22-23-24 April 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Confirmed
Seats Available
Book now
BrusselsFrench22-23-24 April 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
VirtualFrench22-23-24-25 April 2024€ 1325+ VATConfirmed
Seats Available
Book now
VirtualEnglish13-14-15-16 May 2024€ 1325+ VATSeats AvailableBook now
BrusselsEnglish13-14-15 May 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
VirtualFrench3-4-5-6 June 2024€ 1325+ VATSeats AvailableBook now
BrusselsFrench3-4-5 June 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
VirtualEnglish10-11-12-13 June 2024€ 1325+ VATSeats AvailableBook now
BrusselsEnglish10-11-12 June 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
VirtualDutch24-25-26-27 June 2024€ 1325+ VATSeats AvailableBook now
AntwerpDutch24-25-26 June 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
BrusselsDutch24-25-26 June 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
NamurFrench1-2-3 July 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
VirtualFrench1-2-3-4 July 2024€ 1325+ VATSeats AvailableBook now
BrusselsFrench1-2-3 July 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
BrusselsFrench1-2-3 July 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
VirtualEnglish8-9-10-11 July 2024€ 1325+ VATSeats AvailableBook now
BrusselsEnglish8-9-10 July 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
VirtualFrench5-6-7-8 August 2024€ 1325+ VATSeats AvailableBook now
VirtualEnglish5-6-7-8 August 2024€ 1325+ VATSeats AvailableBook now
BrusselsEnglish5-6-7 August 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
BrusselsFrench5-6-7 August 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
VirtualFrench2-3-4-5 September 2024€ 1325+ VATSeats AvailableBook now
VirtualDutch2-3-4-5 September 2024€ 1325+ VATSeats AvailableBook now
GhentDutch2-3-4 September 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
BrusselsFrench2-3-4 September 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
BrusselsDutch2-3-4 September 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
VirtualEnglish9-10-11-12 September 2024€ 1325+ VATSeats AvailableBook now
BrusselsEnglish9-10-11 September 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
VirtualFrench30 September - 1-2-3 October 2024€ 1325+ VATSeats AvailableBook now
NamurFrench30 September - 1-2 October 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
BrusselsFrench30 September - 1-2 October 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
VirtualEnglish7-8-9-10 October 2024€ 1325+ VATSeats AvailableBook now
BrusselsEnglish7-8-9 October 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
VirtualFrench4-5-6-7 November 2024€ 1325+ VATSeats AvailableBook now
VirtualDutch4-5-6-7 November 2024€ 1325+ VATSeats AvailableBook now
AntwerpDutch4-5-6 November 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
BrusselsFrench4-5-6 November 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
BrusselsDutch4-5-6 November 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
VirtualEnglish12-13-14-15 November 2024€ 1325+ VATSeats AvailableBook now
BrusselsEnglish12-13-14 November 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
VirtualFrench2-3-4-5 December 2024€ 1325+ VATSeats AvailableBook now
NamurFrench2-3-4 December 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
BrusselsFrench2-3-4 December 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now
VirtualEnglish9-10-11-12 December 2024€ 1325+ VATSeats AvailableBook now
BrusselsEnglish9-10-11 December 2024
€ 1750+ VAT
€ 1575+ VAT Earlybird price
Seats AvailableBook now

Reviews

Ask for more information

If you have any questions or would like to receive further information please do not hesitate to contact us using the form.

  • 20+ years of experience
  • 30,000+ professionals trained
  • Only accredited training

Go to Top