- ITIL® Practitioner Guidance: AXELOS: TSO (The Stationery Office)English
ITIL® Practitioner Guidance is a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean and Agile.
.Price:90 Euro
Course related to the book
Downloads related to the book
Events related to the book