ITIL AI Governance (Version 5) Course

ITIL AI Governance (Version 5) is about using AI at work responsibly: who is accountable, what can go wrong, what regulators expect, and how to put sensible guardrails in place without blocking useful work.

It is an extension module and the only one in the ITIL scheme with no prerequisite. You do not need an ITIL certification, an AI background or an IT background to take it.

What the course covers:

• The basics: what AI governance is, and why so many organisations struggle with it
• The benefits and the risks of AI, and how to balance the two
• How AI affects your products, your services, your day-to-day work and your decisions
• What good AI governance actually looks like, and how it develops as an organisation matures
• The ITIL AI Capability Model and the ITIL AI Governance Improvement Model
• How global and national AI regulation shapes what your organisation has to do

Because AI affects every role and every function, this module is written for a mixed audience: technical and non-technical, in any industry.