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Many professionals already ITIL Foundation certified struggle in the selection of the next step in the ITIL Intermediate certification path. What is the next step to improve your IT service management skills? With the info and the guide below we want to explain in easy words the ITIL 4 certification path: the different options available, the credit system and the steps that will guide you to become ITIL Expert.

Why continue your training after ITIL Foundation?

In today’s fast-paced and demanding digital landscape, IT leaders and professionals must deliver high-quality services with greater speed and agility to remain competitive. In order to successfully face all these challenges, there is only one imperative: improve skills.

This is where ITIL comes in: ITIL can provide a practical and flexible basis to support organisations on their journey to the new world of digital transformation.

Continuing beyond the Foundation level allows professionals to deepen their knowledge, specialize in key areas and apply ITIL principles in ways that drive meaningful improvement and long-term value across their organisation.

What about the ITIL Intermediate Levels?

To start off it is very important to underline that all ITIL Intermediate certifications are available only to ITIL Foundation certified professionals. In other words, the ITIL Foundation certificate, version 3 or 4, is the prerequisite in order to enter any intermediate level.

You can continue your ITIL journey with three different paths:

1. ITIL Pratice Manager (ITIL PM)
2. ITIL Managing Professional (ITIL MP)
3. ITIL Strategic Leader (ITIL SL)

If you achieve the Practice Manager (PM), Managing Professionals (MP) and Strategic Leader (SL) designations, you will be entitled the ITIL Master level.

1. ITIL Practices courses are intended for professionals who want to prove and validate their skills in specific practice areas or establish a good cross-practice collaboration and effective service value streams with practical assignments built into the courses.

To achieve the Practice Manager designation, you need to have completed 5 individual practices plus the ITIL Specialist: Create, Deliver and Support module (common module between ITIL MP and ITIL PM).

ITIL Practice Manager consists of fifteen practices courses, divided in three combined courses:

• ITIL Monitor, Support and Fulfil
• ITIL Collaborate, Assure and Improve
• ITIL Plan, Implement and Control

2. The ITIL Managing Professional Stream modules are relevant for IT practitioners working within technology and digital teams across business. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. The ITIL Managing Professional Stream modules are:

• Create, Deliver & Support
• Direct, Plan & Improve
• High Velocity IT
• Drive Stakeholder Value

3. The ITIL Strategic Leader modules recognize the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL SL demonstrates that you have a clear understanding of how IT influences and directs business strategy. The ITIL Strategic Leader modules are:

• Direct, Plan & Improve
• Digital and IT Strategy

See the image below for an overview of the ITIL 4 Certification Scheme.

Source: PeopleCert

ITIL Training

QRP International is an accredited training organisation (ATO) for ITIL. Check our ITIL training formats and pick the one that suits your needs or works best for your colleagues: ITIL Training.

Not sure which module is right for you? Want to train your entire team? Contact us and we’ll help you find the best path forward.

Interested in learning more about ITIL? Don’t miss our ITIL blog posts for insights, updates, and practical guidance.

QRP International is dedicated to developing professionals to facilitate changes, believing that transformation drives growth and societal improvement. This commitment extends beyond professional development to actively supporting charitable initiatives that enhance our communities. That is why, we are proud to announce our support for the Comitato Maria Letizia Verga.

The Comitato Maria Letizia Verga

Founded in 1979 by Giovanni Verga, the father of Maria Letizia, the Comitato Maria Letizia Verga is an association that unites parents, volunteers, friends, supporters, researchers, doctors, and healthcare professionals in an Alliance with a shared mission: to improve the overall quality of life of children and adolescents affected by hematological malignancies diseases, as well as complex therapeutic, metabolic, and genetic conditions. For over 45 years, the Comitato has led numerous initiatives to study and treat childhood leukemia, providing care and treatment to over 2,500 children and adolescents. Thanks to its efforts, the recovery rate has significantly increased—from 30% in 1979 to 85% today.

In particular, the Comitato Maria Letizia Verga has:

• Invested over €120 million in research, treatment, and patient care;
• Established the Maria Letizia Verga Center, an integrated system designed to address the complex needs of children with leukemia and their families. Located within the IRCCS San Gerardo dei Tintori Foundation, it combines research, treatment, therapy, and support services;
• Built the Maria Letizia Verga Residence, providing accommodation for children and adolescents undergoing treatment at the Center, along with their families;
• Promoted the creation of the Tettamanti Research Center and the Monza and Brianza Foundation for Children and Mothers;
• Established the Stefano Verri Cell and Gene Therapy Laboratory, a cell factory inaugurated in 2003 in collaboration with the Tettamanti Foundation and the Stefano Verri Committee.

Supporting the Comitato Maria Letizia Verga resonates deeply with QRP International, as many of our employees are parents who understand the critical importance of providing comprehensive support to children and their families during challenging health journeys. For one of our own employees, whose family has been directly affected by childhood leukemia, this cause is especially meaningful. Their personal experience has reinforced the significance of the work done by the Comitato Maria Letizia Verga, and QRP is proud to stand alongside them in support of this vital mission. At QRP International, we believe in the power of community and the importance of offering support during the most difficult times.

If the mission and values of the Comitato Maria Letizia Verga align with yours, we encourage you to visit their website to learn more about their initiatives, stories, and achievements: Comitato Maria Letizia Verga.

This Autumn, two globally recognised certifications have been added to our QRP training catalogue. CISA® (Certified Information Systems Auditor®) and CISM® (Certified Information Security Manager®), accredited by the Information Systems Audit and Control Association (ISACA). These Best Practice courses are designed to meet the growing demand for skilled information security management professionals.

CISA Certification

The CISA certification enhances credibility by equipping professionals with advanced auditing skills, to safeguard information systems in today’s cyber landscape. Protecting data and strengthening organisations against cyber threats is key in our modern world. Our Certified Information Systems Auditor training offers a globally recognised certification.

CISM Certification

The CISM certification is crafted for IT professionals ready to lead in governance, risk management and incident response. The Certified Information Security Manager training covers 4 domains:

• Information Security Governance
• Information Security Risk Management
• Programme Development
• Incident Management

Why the CISA or CISM Training could be relevant for you?

Together, these certifications help individuals develop the skills needed to protect information assets, manage risks, and ensure the confidentiality, integrity, and availability of critical data. Research shows that 70% of professionals certified in CISA and CISM report improved on-the-job performance, highlighting the value of these credentials in today’s evolving IT landscape. As an Accredited Training Organisation (ATO) for ISACA, QRP International offers flexible training formats tailored to meet individual and team needs. Take the next step in your career: join QRP International’s CISA and/or CISM courses and become a leader in information security management! Discover our CISA and CISM courses here!

It's official! QRP is  launching its new YouTube channel: QRP BeNeLux!  

Discover Our Brand New YouTube Channel!

On YouTube, we will deliver thrilling video content: interviews, FAQs and Best Practices Glossary. These videos are designed to help professionals dive deeper into our key areas: Project, Programme, and Portfolio Management, Agile, IT Governance & Service Management, and Change Management Best Practices. By offering dynamic and engaging content, this channel aims to support professionals with practical tips in Project Management and IT. With its channel, QRP is making its expertise available to a wider audience, by creating knowledge in an original and dynamic format. Stay tuned for content that helps you achieve your professional goals! Subscribe to our brand new YouTube channel to keep up to date with insightful industry highlights: YouTube QRP BeNeLux

QRP International has a core purpose, which is: developing professionals to facilitate changes. We believe in change as a tool for growth and improvement, not only professionally, but also in our society. This is the reason why we strongly believe in the importance of supporting charity projects with a cause that make our society a better place. Every year we stand by this principle of contributing our part as a company. This year we chose to support Fondazione ABIO Italia ETS. Since 1978, ABIO has cared for children and teenagers in hospitals and their families. Fondazione ABIO has been managing relations with healthcare facilities and local administrations in all Italy. It is focused on promoting the culture of volunteering as well as hospital rights of children, adolescents and parents. In order to do so, Fondazione ABIO organises and coordinates activities of volunteers locally, putting into practice the principles and values on which ABIO is built: care, humanity, attention to needs, respect for rights and support. Fondazione ABIO is committed to supporting children, adolescents and their families from the moment they enter hospital, offering emotional and practical support. This includes creating welcoming environments, promoting their rights and training volunteers to ensure an effective service tailored to hospital needs. ABIO promotes projects to improve hospital environments and ensure that children's rights are respected from the very beginning of hospitalisation. Supporting Fondazione ABIO is important to QRP International, as most of its employees have children and understand how crucial it is to ensure support for children and their families during difficult times in the hospital. Making a donation to Fondazione ABIO means supporting an organisation that works with 53 local voluntary associations, present in more than 200 paediatric centres throughout Italy. Thanks to this support ABIO can guarantee the presence of around 4,000 volunteers alongside sick children, adolescents and families during their hospital journey, offering comfort, emotional support and fun moments through games and a colourful environment. Each donation contributes to making the healing journey more comfortable and humanising for young patients and their families. Do you feel that Fondazione ABIO also is in line with your values? Then visit their website to know their mission, stories and beautiful achievements: Fondazione ABIO

QRP is pleased to announce its Advisory Board to develop the activities of the company. This board is composed of Carl Lenaerts, Guy Ballantine and Andrea Franco. The Advisory Board's mandate is clear: to provide strategic guidance, offer insights and recommendations on key business decisions and review and assess new initiatives and opportunities. With their collective expertise, we are confident that the Advisory Board will inspire QRP to grow reaching new heights of success. At QRP we welcome this new addition to our team and now it is time to introduce our advisers that will help us develop professionals to facilitate changes. Before reading their interviews on our Best Practices blog, we have prepared three teasers for you to enjoy below! Stay tuned and excited…

Carl Lenaerts

Carl Lenaerts has worked for one of the biggest Belgian banks. In 2009, his banking career ended there as a MidCorp and a corporate banker. Then, he joined as country operation manager of a cinema chain called Kinepolis. In 2023, after an 18-month-experience at Standaard Boekhandel, he became the CEO of Plopsa. It is one of the most leading family theme parks in Europe that also includes aqua parks, indoor parks, hotels and villas. Our favourite quote from his interview: “Being part of a team is to be able to explain something difficult in a simple way”. Read his interview here!

Guy Ballantine

Guy is a CEO, COO and board adviser who transforms businesses through operational improvement, data-driven growth strategies and M&A. He has experience across Private Equity, Public Limited Company and Limited Liability Partnership businesses in multiple sectors, including HR Tech, Education and Business & Professional Services. Besides his executive roles, Guy also enjoys combining his advisory and commercial skills by being a board advisor to help other senior leaders. Our favourite quote from his interview: “If we listen to each other we can find the answers and solutions to most challenges". Read his interview here!

Andrea Franco

Andrea Franco began his career in 1987 at Fiat Auto SPA, working both in his hometown of Turin and internationally, particularly managing start-up projects for new plants. He then worked at Case New Holland, Iveco and Fiat Group Purchasing, before returning to FiatChrysler Automobiles. After a short experience in Datalogic, he joined Marelli in 2019, where he currently holds key roles in production, quality, purchasing and management of the Green Technology Solutions division. Our favourite quote from his interview: “The project manager is the captain, the figure to whom all must refer in order to accomplish the mission". Read his interview here! The formation of QRP's new Advisory Board represents a significant milestone in our journey towards continued growth and evolution. We are confident that the collective expertise and leadership of our board members will lead to greater success.