The current pandemic is challenging all of us in many different ways. One big challenge is the fact that all of us are currently strongly advised to work from home. Meetings are cancelled, plans have changed and business as usual is interrupted. Also we as QRP International have to alter the planning of our courses. 

However, the pandemic was also the last push we needed to finally execute the plan we have had for a long time; Virtual Classrooms. As of now we can offer all of our courses virtually. We have the same teachers, the same challenging learning methods and the same energy. The only difference, you and the other participants are all in different locations. 

Our Virtual Classroom solution

We do our utmost to make our clients happy. It is with this core value in the back of our heads that we developed the Virtual Classrooms. We thought about giving you the best possible learning experience. In this light we decided not to just copy the on site classroom courses, but we shuffled it up. Our Virtual Classroom courses are made out of a mix of live training and homework. This is because we do not think you will be happy to sit behind your webcam for eight hours straight. 

The morning or afternoon sessions are taught live and that is where the trainer explains the methodology. This is your opportunity to ask questions to the trainer and engage with the other participants. The other part of the day, you will actively apply all that you learned while doing the homework. To do this homework we use tools that will make it easier for you to study and that have AI driven exam simulations. After finishing the course you will be more than ready to complete the exam! 

High quality solution

The Q in QRP stands for Quality, so quality is what we deliver. We use a state of the art e-learning software and provide you with a course that is in line with our quality standards. As you expect, the course is provided in English/French and Dutch. 

The Virtual Classroom courses are taught by our trainers, experienced and still active in their respective field. The courses include examples of real life situations and are adapted to the group of participants in order to offer them the best possible experience. 

Why now?

The changes in your business as usual might leave you with some time left on your hands. Once everything will go back to normal you will probably be challenged with an overload of new projects, programmes and software development. Now is the time to build up the expertise to face these coming changes so why not follow a course, get a certificate and change your business downtime into business uptime? 

QRP develops professionals to facilitate change. So we have been able to provide you with a solution during this challenging time for all of us. We offer our Virtual Classrooms next to our e-learning solutions and also hope to start providing you again with classroom courses on site soon. If you want to know more, download our Virtual Classroom brochure here. Or contact us directly at belgium@qrpinternational.com or +32 (0) 2 80 81 014. 

Axelos recently launched its last two ITIL 4 Managing Professional stream modules; ITIL 4 Drive Stakeholder Value and ITIL 4 High Velocity IT. With the publication of these two modules, the ITIL 4 Managing Professional stream is now completely available.

The ITIL 4 Managing Professional stream targets professionals that work with technology and digital teams across a wide range of businesses. The ITIL 4 Managing Professional Stream provides practical and technical knowledge about how to successfully run IT projects, teams and workflows.

ITIL 4 Drive Stakeholder Value
This module includes all types of stakeholder engagement and interaction between a service provider and their customers, users, suppliers and partners. The aim of the ITIL 4 Drive Stakeholder Value module is to focus on the conversion of demand into value through IT services. It helps professionals to always keep the customer and their customer journey in mind when developing their services.

For the first time in ITIL, we are seeing users and creators being included in multi-dependent workflows and systems. The module provides tools to improve stakeholder satisfaction, which is essential for the success of businesses in their current competitive landscape.

Those with a certification in ITIL 4 Drive Stakeholder Value are able to:

• Influence stakeholders
• Stimulate a culture based on transparency and collaboration
• Ensure that customers demands are met
• Create a great customer experience

Interested in maximizing your customers experience? Inscribe for our webinar on the 2nd of April with ITIL expert Kaïs Albassir, or read more about ITIL 4 Drive Stakeholder Value here.

ITIL 4 High Velocity IT
This module focuses on preparing professionals and businesses to remain relevant in an always changing digital landscape.The High Velocity IT module helps to distinguish between IT transformation and digital transformation. The module uses ITIL-principles to optimize and demonstrate how organisational improvements are tailored to create a high-speed environment.

The module helps professionals to put practices such as Agile, DevOps and Lean together with technologies such as Cloud, Automation and advanced analytical methods to a holistic and integrated approach.

Those with a certification in ITIL 4 High Velocity IT are able to:

• Be successful and limiting risks in high speed environments
• Improve efficiency
• Collaborate with Agile, DevOps and Lean
• Help digital transformations

Interested to take your organisation to the next digital level? Inscribe for our webinar on the 14th of April with ITIL expert Kaïs Albassir, or read more about ITIL 4 High Velocity IT here.

The other ITIL 4 Management Professional Stream modules
Launched late last year are the other two Management Professional Stream modules; ‘Create, Deliver & Support’ and ‘Direct, Plan & Improve’.

The module Create, Deliver & Support focuses on the integration of different value flows and activities to create, deliver and support IT products and services. Curious? See this page to learn more.

The module Direct, Plan & Improve focuses on creating strategies and developing teams dedicated to continuous improvement. This module is especially aimed at managers of all levels. Curious? See this page to learn more.

Do you want to reach out to us directly to have more information, or are you curious to see what type of module fits your organisation best? Write us at belgium@qrpinternational.com

QRP International has a core purpose: “Developing professionals to facilitate changes“. We believe in change as a tool for growth and improvement, not only professionally, but also in our society. This is the reason why every year we choose to support a cause. This year we chose to support Kibarè Onlus.

Going to school is a privilege in Burkina Faso. Many parents think that children should rather help the family to grow crops; some also think that girls should wed and move out when they are barely in their teens.

Issa Yelemou has dedicated his life to give these children a chance. In 2006, when he retired from being a teacher, he invested his life’s saving to build his own primary school in the outskirts of Ouagadougou, the capital of Burkina Faso. He called the school Millennium and he became its headmaster. His vision attracted talented and motivated teachers, which have made the school a centre of excellence in the area.
Over the years though, heavy rain seasons have taken their toll on the school buildings. Water has infiltrated the cheap cement and large cracks have appeared on the walls. Families have started to pull their children from school, fearing for their safety.

Since 2016, we are helping Issa Yelemou to rebuild the school. Some classes have already moved into the safe and dry rooms of a new wing, but many others still hope for the construction project to finish on time for the next school year.

QRP International decided to support the organization with a donation that will enable Issa Yelemou to finish the construction project on time. Because all children need to study in a safe and stable environment to grow and develop their potential.

Visit their website to know their mission, stories and beautiful achievements: Kibarè Onlus or follow their social accounts: Instagram, Facebook

QRP International is proud to announce the launch of new PeopleCert DevOps qualifications.

PeopleCert DevOps

DevOps (a clipped compound of “development” and “operations“) is a software development approach to work that combines software development (Dev) with information technology operations (Ops). The goal of DevOps is to shorten the systems development life cycle while delivering software releases frequently, in close alignment with business objectives in a faster, better, and cost-efficient way.

DevOps qualifications are offered by PeopleCert: these new hands-on qualifications are designed around those organisations using well-established IT Service Management practices to provide them with guidance on the ideal processes, tools and culture integration with DevOps.

Feel free to get in touch to have more info on  the PeopleCert Devops.

QRP International Belgium launched its Best Practices Blog on June 14, 2019 and it has already collected more than 1,000 views. A big thank you for your loyalty throughout this past year.

Would you like to know the 10 topics that interested you most in 2019 on our Best Practices Blog? Here are the top posts of this year. The opportunity for you, we hope, is to (re)discover some of them:

1. Scrum Master vs Project Manager
2. Challenges and Opportunities in PMO: interview with Tom Van Medegael
3. What is a Project Manager?
4. ITIL 4 Foundation Exam
5. The Project Manager role in PRINCE2
6. Challenges and opportunities in IT Program Management: interview with Younes Idrissi Kaitouni
7. Challenges and Opportunities in Agile Change Management: interview with Melanie Franklin
8. Challenges and Opportunities in Project Management: interview with Dong R. Jeong
9. What is a Service Manager? The role and responsibilities
10. What is a Scrum Master: the role and responsibilities

The new year is already approaching and we will continue to offer you more and more relevant articles to best meet your expectations.

If you have any questions that you would like us to answer, topics that are of particular interest to you, or if you would like to collaborate with us in writing blog posts, please contact us at belgium@qrpinternational.com.

We would like to take this opportunity to inform you that each new post is announced on our  QRP International BelgiumLinkedin page. You can also subscribe to our monthly if you prefer.
We wish you all a very Happy New Year 2020.
 

Nowadays IT leaders and IT professionals are faced with an increasingly fast and demanding world. They must deliver effective IT services at an increasingly rapid pace, meeting an extreme competitive demand. In order to successfully face all these challenges, there is only one imperative: improve skills.

ITIL 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation.
The applicability of ITIL is now much broader, with a particular emphasis on

• the world of business and technology,
• how it works today,
• how it will work in the future with Agile, DevOps, Lean, IT governance, leadership,
• digital transformation.

You got ITIL 4 Foundation certification. What about other ITIL v4 modules?

After obtaining the ITIL 4 Foundation certification, you can continue your ITIL journey with one of the four new ITIL 4 Managing Professional (MP) stream modules.
ITIL 4 Managing Professional modules provide practical and technical knowledge that can help you successfully manage IT services, teams and workflows.

Two modules are already available:

• ITIL 4 Specialist: Create, Deliver and Support (CDS).
• ITIL 4 Strategist: Direct, Plan and Improve (DPI).

The other two ITIL4 modules will be launched in 2020:

• ITIL 4 Specialist: Drive Stakeholder Value (DSV).
• ITIL 4 Specialist: High Velocity IT (HVIT).

QRP International organizes accredited ITIL 4 CDS and ITIL 4 DPI courses in Brussels. We will add the other two courses as soon as they will be published by Axelos.
How these two modules help you to improve your IT skills?

ITIL 4 Create, Deliver & Support (CDS)

helps you to become a ‘Specialist’ who can:

• Effectively measure service performance and improve efficiencies.
• Integrate new technologies into IT and digital services.

Follow the link to learn all the details about this module and to know the dates on our calendar: ITIL 4 CDS.

ITIL 4 Direct, Plan & Improve (DPI)

helps you to become a ‘Specialist’ who can:

• Build strong and effective strategic direction and break down siloes.
• Direct organizational change and develop essential change management techniques.

Follow the link to learn all the details about this module and to know the dates on our calendar: ITIL 4 DPI.

Do you have questions about ITIL 4 Streams?
Do you want to train your team or would you like to understand which module is right for you?
Write to us at belgium@qrpinternational.com.