Nowadays IT leaders and IT professionals are faced with an increasingly fast and demanding world. They must deliver effective IT services at an increasingly rapid pace, meeting an extreme competitive demand. In order to successfully face all these challenges, there is only one imperative: improve skills.

ITIL 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation.
The applicability of ITIL is now much broader, with a particular emphasis on

• the world of business and technology,
• how it works today,
• how it will work in the future with Agile, DevOps, Lean, IT governance, leadership,
• digital transformation.

You got ITIL 4 Foundation certification. What about other ITIL v4 modules?

After obtaining the ITIL 4 Foundation certification, you can continue your ITIL journey with one of the four new ITIL 4 Managing Professional (MP) stream modules.
ITIL 4 Managing Professional modules provide practical and technical knowledge that can help you successfully manage IT services, teams and workflows.

Two modules are already available:

• ITIL 4 Specialist: Create, Deliver and Support (CDS).
• ITIL 4 Strategist: Direct, Plan and Improve (DPI).

The other two ITIL4 modules will be launched in 2020:

• ITIL 4 Specialist: Drive Stakeholder Value (DSV).
• ITIL 4 Specialist: High Velocity IT (HVIT).

QRP International organizes accredited ITIL 4 CDS and ITIL 4 DPI courses in Zurich. We will add the other two courses as soon as they will be published by Axelos.
How these two modules help you to improve your IT skills?

ITIL 4 Create, Deliver & Support (CDS)

helps you to become a ‘Specialist’ who can:

• Effectively measure service performance and improve efficiencies.
• Integrate new technologies into IT and digital services.

Follow the link to learn all the details about this module and to know the dates on our calendar: ITIL 4 CDS.

ITIL 4 Direct, Plan & Improve (DPI)

helps you to become a ‘Specialist’ who can:

• Build strong and effective strategic direction and break down siloes.
• Direct organizational change and develop essential change management techniques.

Follow the link to learn all the details about this module and to know the dates on our calendar: ITIL 4 DPI.

Do you have questions about ITIL 4 Streams?
Do you want to train your team or would you like to understand which module is right for you?
Write to us at belgium@qrpinternational.com.

Do you want to stay up to date on ITIL 4 and the streams after ITIL Foundation?
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QRP International is proud to announce it has achieved the ISO 9001:2015 certification, an internationally recognised standard that ensures our services meet the needs of our customers through an effective quality management system.

Achieving excellence, Customer satisfaction and Continuous Improvement

We are dedicated to providing high Quality. Our Accredited Quality Management System enables us to maximize Quality provided in all of our activities – from the analysis of clients business needs to the tailoring of the services offered. The Quality Management System ensures that our services are supplied according to the foreseen specifications, in order to assure the constancy of the Quality, the full satisfaction of the Customers and the reference to our Core Values :

1. We do our utmost to make our clients happy
2. We enjoy working together as a team
3. We keep our word
4. We are committed to our professional development

QRP international decision to work towards ISO 9001:2015 accreditation demonstrates our commitment to continually improving our services. To become ISO 9001:2015 compliant, the QRP team underwent an extensive company-wide audit that included quality management system development, a management system documentation review, pre-audit, initial assessment. Non-conformances have not been identified along the assessment.

ISO is one of the most rigorous and well-regarded standards in the world. QRP International were audited by Bureau Veritas, and were presented with their certificate in August 2019.

QRP International Managing Director, Jacobus Groot says:

“As you know the first letter of our brand, the Q stands for Quality which means for us that we are focused on delivering services with an outstanding quality. It means also that we are constantly working on improving the quality of our services as we believe that can always improve the things we do. I am therefore very honoured and proud about our achievement of the ISO 9001 accreditation. It is a recognition of much work done in the last years. I was especially proud to learn that we had to make minimal changes to our systems in order to achieve the ISO accreditation as we have been working on improving our systems all the time. It is a great milestone for the development of our company and I am grateful to all staff contributing to this achievement!”

Fall is now: hot temperatures are going to leave, freshness is in the air and the trees are letting go their leaves..what does it mean? It means that it’s the right time to  give a boost to your career by picking up the Project Management course that fits the best your needs!

Have a look at this list of confirmed courses: AgilePM,  PRINCE2, Change Management, PMP, CAPM and Scrum.

 CONFIRMED COURSES FOR OCTOBER and NOVEMBER:

• • • • Project Management- PRINCE2 Foundation 14-15-16 October 2019 (FR) Brussels → More Info
      • Project Management- PRINCE2 Foundation 18-19-20 November (NL) Antwerpen → More Info
      • Project Management- PRINCE2 Foundation 18-19-20 November  (EN) Brussels → More Info
      • Project Management- PRINCE2 Foundation 18-19-20 November (FR) Brussels → More Info
      • Project Management- PRINCE2 Foundation 25-26-27 November 2019 (NL) Gent→ More Info
      • Project Management- PRINCE2 Combi  18-19-20-21-22 November 2019 (NL) Antwerpen→ More Info
      • Project Management- PRINCE2 Combi 25-26-27-28-29 November 2019 (NL) Gent→ More Info
      • Project Management – AgilePM Foundation  04-05-06 November 2019  (EN) Brussels → More Info
      • Project Management – AgilePM Combi 04-05-06-07-08 November 2019  (EN) Brussels → More Info
      • Project Management – AgilePM Practitioner 07-08 November 2019  (EN) Brussels → More Info
      • Project Management- CAPM Exam Preparation 18-19-20-21-22 November 2019  (EN) Brussels → More Info
      • Project Management- PMP Exam Preparation 18-19-20-21-22 November 2019  (EN) Brussels → More Info
      • Change Management – Change Management Foundation 18-19-20 November 2019 (EN) Brussels → More Info
      • Change Management – Change Management Combi 18-19-20-21-22 November 2019
      • 2019 (EN) Brussels → More Info
      • Scrum – all the Scrum courses are confirmed, have a look for dates/language/city!  → Certified Scrum Master & Certified Scrum Product Owner

Do your organization need to train several members? 

Get in touch with us to discuss the best solution for your team!

The natural step for  project managers already PRINCE2 Foundation certified is to fully complete their PRINCE2 accreditation by passing the PRINCE2 Practitioner exam. The full accreditation opens new career paths giving a tangible value to the CV and professionality of a Senior Project Manager.  

3 Motives to choose a 3 Day PRINCE2 Practitioner Training 

Once a Practitioner course is completed and the exam is passed the main risk is  to deal with the inability to apply what learnt once back in the office.

You pass your exam, you achieve a new certification but you don’t have a complete understanding of the methodology and how to apply it in real working life because you have been focussing on passing the exam only.  You are confident in finding help by reading the book again and again but it is full of useful principles and lacking in real cases on how to apply them. Sounds familiar??

We care about  delegates and our aim is to really improve their knowledge in order to give a real boost to their careers and organizations. So, does one more day make a real difference? The answer is yes, it does! 

QRP International delivers PRINCE2 Practitioner trainings in 3 days instead of the classical 2 days just to avoid the above mentioned likely situations .

1. Get a  real understanding on how PRINCE2 improves Project Management 

With a classical two day course, the trainer knows that all the program must be covered at the end of the first training day in order to give space to exercises, case studies and to the  exam simulation. The course is delivered at a very fast pace and sometimes candidates risk not to have enough time to ask their questions and trainers get frustrated because of the impossibility of going in-depth with complex topics. 

Having the availability to add one full training day  means that the trainer can cover the program at a more relaxed pace taking  more time for participants’ questions and dedicating more space to the most complex concepts and to the participants learning needs. You will get a real understanding of the methodology and once back in the office you won’t feel as you have to manage a PRINCE2 project out of the blue. 

2.  Take the advantage of learning by several case studies and real life experiences 

Any accredited PRINCE2 Practitioner training course provides an opportunity to apply the concepts of the PRINCE2 methodology to a scenario by using case studies, exercises and final exam simulations. The added value of choosing a QRP 3 day training means gaining a better understanding of how to apply PRINCE2 in practice with real-life examples, several case studies and tailoring advice for any situation without renouncing to exam samples and exam simulations. 

3. How to pass the PRINCE2 Practitioner Exam: a higher pass rate

The quality of a training is not determined by a pass rate;  learning how to apply the method in a real context and having  the chance to share knowledge and lessons learned with the trainers and the participants is the essence of a high quality training. Having said that, once you invest your time and your money in a professional course you expect to obtain the certification so, achieving the exam  represents your short-term objective. All the PRINCE2 Practitioner trainings delivered by QRP assure a higher pass rate due to the chance of doing more exercises and simulations. Our experienced trainers give advice on how to tackle the PRINCE2 final exam and help participants to understand all the exercises done during the lessons and as homework correcting and fully discussing them. If something is not clear, you won’t be left behind!

Courses are available in English, French and Dutch. Do you want to know more?  Visit the PRINCE2 Practitioner page!

Do you have any other questions about PRINCE2 PRACTITIONER course? Do you wish to organize an in-house course or to send several people? Get in touch with us!

2019 is marked by the update of ITIL, the de facto international Service Management guidance. ITIL 4 will play a role in supporting individuals and organizations to navigate the Fourth Industrial Revolution, marked by emerging technologies including robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, the Internet of Things (IoT), 3D printing, autonomous vehicles and much more.

ITIL 4 will provide a practical and flexible basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources to compete within the modern complex landscape.

The context of ITIL, with the release of ITIL 4 is now much bigger, with an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps, Lean, IT governance, leadership and digital transformation.

ITIL 4 Certification Scheme

The New ITIL 4 Certification Scheme is composed by two streams, ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) and it is connected to the previous ITIL version, ITIL v3, by a transition module called ITIL Managing Professional (MP) Transition (see image below: ITIL MP Transition is on the left and colored in brown).

ITIL 4 Managing Professional 

ITIL 4 Managing Professional (ITIL MP) stream provides practical and technical knowledge about how to run successful IT-enabled services, teams, and workflows.

A Managing Professional transition module has been designed to allow ITIL v3 Experts or professionals who have a minimum of 17 v3 credits to easily transition across to ITIL 4 and gain the designation of ITIL 4 Managing Professional via one course and one exam.

The transition module enables candidates to recognize their previous achievements while still gaining the up-to-date skills and knowledge needed to navigate the digital service economy.

The module will provide information on the key elements of the following modules from ITIL 4 Managing Professional:

• • • ITIL 4 Specialist Create, Deliver and Support
    • ITIL 4 Specialist Drive Stakeholder Value
    • ITIL 4 Specialist High Velocity IT
    • ITIL 4 Strategist Direct Plan and Improve

The course will also provide an introduction and cover the key concepts found in ITIL 4 Foundation.

The ITIL 4 Managing Professional transition module will be live on the 3rd of October 2019 and will remain valid for at least one year after its launch.

QRP International provides ITIL 4 Managing Professional Transition 5 day training course, delivered as a classroom event or in-house. The course includes the exam to obtain the ITIL 4 Managing Professional Qualification.

Take the chance to success your straightforward ITIL 4 transition with QRP International! Discover our  ITIL 4 Managing Professional Transition training!

QRP International is about to launch new DevOps leader courses available in Bruxelles from September 2019!

The Digital Transformation and DevOps – discover how to lead DevOps and get DevOps Leader Certified!

We are living in an era characterized by fast change and automation, technology is pervading every aspect of life. To keep pace with this “digital revolution“, IT professionals and DevelOpers have to continuously upgrade their technical skills in order to be able to deal with new services and procedures.

When  speaking about “revolution” we imagine a change that pervades all the aspects of working activities so, focussing just on technical competencies represents a great underestimation of these changes. Revolution involves also cultural aspects and soft skills! The way of leading teams and departments is affected by digitalization; organizations that want to undertake the digitalization challenges need people capable of leading this change.

Leadership is a transfunctional skill essential to enable any department of the organization to reach the common objectives and maintaining the outcomes during the time. A new figure capable of creating a digital transformation, applying new techniques that have been proven by enterprise organisations is needed. This figure is the DevOps Leader. Organization’s profitability and productivity depends on the team capability to develop products, the good Devops Leader enhance comunication through the department producing profitabilities.

Why enrolling for the DevOps Leader course, and what prerequisits are needed to be DevOps leader certified?

The importance of the DevOps Leader course is represented by its unique position in the market, it was developed by leveraging key DevOps leadership sources to extract real-life best practices in leading DevOps initiatives, such as the Spotify Squad Model, and has been designed to teach the key differences and emerging practices for cultural transformation through leadership in a fast-paced DevOps and Agile environment.

Leadership is a pivotal skill for many function across the team that’s why the DevOps Leader training  is addressed to everyone starting or leading a DevOps digital trasformation program, professionals involved in modern IT leadership and organizational change approaches, change agents, business managers and stakeholders. The only mandatory requirement  is having succeded the DevOps Fundation examination.

The course aims to strenghten the 3 pivotal competencies of a real DevOps Leader:

• Inspirational Communication: this is the capability of a devops leader to share an appealing vision that inspires and motivates the Devops team to perform beyond expectations. The Leader encourages people to see the change as an opportunity.
• Intellectual stimulation: capability to challenge a team to ask new questions, challenge assumptions, take risks and generate ideas.
• Personal recognition: focus on the individual needs, acknowledge better performance and personally compliments for developments and achievements.

DevOps Leader open courses will be available from September 2019, in English in Brussels.

To know more about the DevOps Leader course and to find your next date visit the DevOps Leader page!