ITIL 4 Specialist: Drive Stakeholder Value Training and Certification
The ITIL® 4 Drive Stakeholder Value (DSV) provides the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners.
ITIL DSV focuses on the conversion of demand into value via IT-enabled services and on the customer journey. It provides candidates with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.
This is a unique module that drives IT professionals to interact with stakeholders to influence and improve the user experience.