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Home/Courses/ITIL/ITIL Foundation (Version 5)
ITIL Foundation (Version 5)
ITIL Foundation (Version 5) Certification

ITIL Foundation (Version 5) Certification

The ITIL Foundation course is designed for people who require a basic level of ITIL understanding.

The training introduces participants to the management of modern IT-enabled services and provides them with an understanding of the common language and key concepts.
The ITIL Foundation (Version 5) course shows participants how they can improve their work and the work of their organisation thanks to the ITIL guidance.

The course is updated to version 5 of the ITIL framework.

Following the completion of the ITIL Foundation course participants should be able to:

  • Explain the core concepts of digital product and service management and how value is generated through service relationships
  • Apply the ITIL Guiding Principles to support better decision-making and adapt service management practices to your organisation
  • Describe how the ITIL Service Value System, value chain activities, and the product and service lifecycle integrate to deliver value end-to-end
  • Recognize opportunities to enhance value streams by using value stream thinking and mapping
  • Understand the role of AI in ITIL, the basics of AI governance, and how ITIL aligns with frameworks such as DevOps and PRINCE2®

  • Individuals at the start of their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders (ITIL v3 Foundation) wishing to update their knowledge.

  • 1 hour (75 minutes for non-native speakers)
  • 40 questions
  • Objective Test Questions
  • 65% pass mark
  • Closed book

Upon successful completion of the ITIL Foundation exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PeopleCert.

The certification ITIL Foundation (Version 5) is mandatory to access the further ITIL modules. These require candidates’ ability to apply the ITIL framework key concepts in a working environment.

It is desirable, but not essential, that participants have some experience in IT Service management. Some pre-read material is provided prior to the training and is expected to be fully read before attending the course.

The following course material is included for this training:

  • Pre-Course Study Materials

The course preparation materials include a structured Pre-Course Study Guide – available online

  • ITIL (Version 5) Foundation Handout

This material contains the official digital manual, a case study, exercises and solutions, ITIL Glossary, Foundation test-exams and hints & tips for the Foundation Examination.

  1. We guarantee a comprehensive learning experience. Our course includes pre-course material, manual, practice tests and the official exam
  2. We are confident that you will pass your Foundation exam at the first attempt. If you do not, we will offer you a second trial of your exam, without any costs!
  3. Take advantage of our 20 years’ experience delivering ITIL training across the world
  4. We provide expertise: QRP trainers are carefully selected from our specialized network. Most trainers are accredited on multiple Best Practices
  5. Our ITIL training courses are fully accredited by PeopleCert
Location
Antwerp, Brussels, Namur
Duration
2 days, 14 hours
Languages
English
Amount
Standard price: € 1870+ VAT
Earlybird price: € 1683+ VAT
Included
  • ITIL Foundation Exam
  • Take2: Free Exam Resit
  • Pre-Course Study Guide
  • Official Digital Manual
  • Digital Course Material
  • Practice Tests
  • Simulated Mock Exams
Choose a date
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Duration
4 half days
Languages
English
Amount
€ 1430+ VAT
Included
  • ITIL Foundation Exam
  • Take2: Free Exam Resit
  • Live Expert Guidance
  • Pre-Course Study Guide
  • Official Digital Manual
  • Digital Course Material
  • Practice Tests
  • Simulated Mock Exams
Choose a date
Contact Us

Looking to train your complete team? Organize a Corporate Course!

ITIL Foundation Courses

EARLY BIRD PROMOTION: the promotion, if available, ends 21 days before the start date of the course.

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