ITIL 2019: from ITIL v3 to ITIL v4 (ITIL 4)
ITIL is the most widely accepted approach to IT Service Management in the world, and is used globally by millions of practitioners.
For over 25 years, ITIL has been providing organizations with a practical guidance to improve IT services. ITIL is fundamental to businesses, enables transformation and helps organizations realize value.
ITIL is currently evolving from ITIL v3 to ITIL 4 – the update is the result of feedback and insights from thousands of professionals and organizations globally.
IT is at the core of every business in today’s world. The update allows ITIL to reflect the fast-paced and complex environment we now live in, as well as new ways of working and emerging practices. All of these are essential not only for ITSM professionals, but for a wide range of professionals working in the digital transformation world.
The ITIL 4 framework is built on established ITSM practices and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
ITIL 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.