ITIL® is the most widely accepted approach to IT Service Management in the world.
The ITIL 4 certification scheme provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.
ITIL is the most widely accepted approach to IT Service Management in the world, and is used globally by millions of practitioners.
For over 25 years, ITIL has been providing organisations with a practical guidance to improve IT services. ITIL is fundamental to businesses, enables transformation and helps organisations realize value.
The last version of the framework, ITIL 4, is built on established ITSM practices and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
ITIL 4 provides a practical and flexible basis to support organisations on their journey to the new world of digital transformation. ITIL provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.
ITIL 4 Certification Scheme
ITIL 4 provides training and certification in the following levels:
ITIL Managing Professional
ITIL Strategic Leader
ITIL Extension Modules
ITIL Practice Manager
After the ITIL 4 Foundation certification candidates can choose between two different streams:
ITIL Managing Professional (ITIL MP)
ITIL Strategic Leader (ITIL SL)
ITIL Practice Manager (ITIL PM)
The final designation, ITIL Master, will be awarded to candidates who achieve the Practice Manager (PM), Managing Professionals (MP) and Strategic Leader (SL).
1. The Managing Professional stream provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. ITIL 4 Managing Professional consists of four modules:
ITIL Specialist: Create, Deliver & Support
ITIL Specialist: Drive Stakeholder Value
ITIL Specialist: High Velocity IT
ITIL Strategist: Direct, Plan & Improve (common module between ITIL SL and ITIL MP).
2. The Strategic Leader stream recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL SL demonstrates that the individual has a clear understanding of how IT influences and directs business strategy.
ITIL 4 Strategic Leader consists of two modules:
ITIL Strategist: Direct, Plan & Improve (common module between ITIL SL and ITIL MP)
ITIL Leader: Digital & IT Strategy.
3. The individual practice courses are intended for professionals that want to prove and validate their skills in specific practice areas.
To achieve the Practice Manager designation, you need to have completed 5 individual practices plus the ITIL Specialist: Create, Deliver and Support module (common module between ITIL MP and ITIL PM).
QRP International is an accredited training organisation (ATO) for ITIL. Check our training formats and pick one that suits your needs or work best for your colleagues.
Our ITIL Virtual courses consist of a mix of live training sessions and self-study. You can follow the course from any location. The exam is included and will take place online when you will feel ready to take it.
Developed by QRP in-house experts, our fully accredited ITIL Foundation e-learning course is interactive and engaging. You can prepare yourself for the ITIL Foundation exam at your own pace. Online Exam is included.
QRP International specializes in adapting and tailoring courses for corporate training. If your organisation wants to adopt ITIL® and certify your personnel, corporate courses are usually the best option. Corporate/inhouse courses can be delivered as per our standard program or adapted to meet your organisation’s needs.