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///ITIL 4 Specialist: Create, Deliver & Support
ITIL 4 Specialist: Create, Deliver & Support

ITIL 4 Specialist: Create, Deliver & Support

The ITIL 4 Create, Deliver and Support course provides participants with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. The course provides the candidate with an understanding of service performance, service quality and improvement methods. The training covers the full syllabus of the Create, Deliver and Support module and prepares all the participants to take the ITIL v4 CDS exam.

The ITIL 4 Create, Deliver and Support qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.

The ITIL 4 Specialist CDS Training is a 3 day course, delivered as a classroom event. The course includes the exam to obtain the ITIL 4 Create Deliver and Support Qualification.

The ITIL 4 Specialist Create, Deliver & Support module will be launched on the 8th of November 2019.

Objectives

Following the completion of the course participants should:

  • Understand how to plan and build a service value stream to create, deliver and support services
  • Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
  • Know how to create, deliver and support services

Target Audience

  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
  • existing ITIL qualification holders wishing to develop their knowledge.

Exam

  • Number of questions: 40
  • Type of questions: multiple choice
  • Marks: 40 marks available.
  • Provisional pass mark: 70% or higher (28 marks or above)
  • Duration: 90 minutes (113 for non-native speakers)
  • This is a ‘closed book’ examination

The candidate must have passed the ITIL 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module.

The Certification Exam takes place the last day of the course, the third day, in the afternoon. Open-course participants may need to bring their laptop in order to take the on-line exam.

Prerequisites

The candidate must have passed the ITIL 4 Foundation examination. The pre-reading material will be available before of the beginning of the course, participants are encouraged to study it before the beginning of the course. A good knowledge of English is mandatory.

Documentation

The following ITIL 4 Specialist CDS course material is included for this event:

  • Pre-Event Study Materials

The event preparation materials include a structured Pre-Event Study Guide – available online.

  • ITIL 4 Specialist CDS Event Handout

This handout contains exercises and solutions, CDS test-exams and hints & tips for the Examination.

ITIL 4 CDS Examination Design

  • Number of questions: 40
  • Type of questions: multiple choice
  • Marks: 40 marks available
  • Provisional pass mark: 70% or higher (28 marks or above)
  • Duration: 90 minutes (113 for non-native speakers)
  • This is a ‘closed book’ examination
  • Language: English

The candidate must have passed the ITIL 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module.

The Certification Exam takes place the last day of the course, the third day, in the afternoon. Open-course participants may need to bring their laptop in order to take the on-line exam.

ITIL 4 Create, Deliver & Support Trainings Classroom Calendar

QRP International organizes accredited ITIL 4 Create, Deliver & Support courses in Brussels.

LevelDurationLanguageDateCityAmount
ITIL - Create, Deliver and Support3 DaysEnglish10-11-12 February 2020Brussels1650+ VATBook now
ITIL - Create, Deliver and Support3 DaysEnglish15-16-17 June 2020Brussels1650+ VATBook now
ITIL - Create, Deliver and Support3 DaysEnglish14-15-16 September 2020Brussels1650+ VATBook now
ITIL - Create, Deliver and Support3 DaysEnglish7-8-9 December 2020Brussels1650+ VATBook now

MORE INFORMATION

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