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Best Practices Glossary

9 Reasons Why You Should Adopt ITIL Problem Management

Problem management is the practice of identifying and managing the causes of incidents in an IT service. Its purpose is to reduce the likelihood and impact of incidents. It is a core component of ITSM Frameworks. Read our blog and learn more!
Date: 18/06/2024| Category: Best Practices Glossary| Tags:

The RACI matrix: What is it and Why is it important?

The RACI is a model of Responsibility Assignment Matrix used in project management. It ensures that each element of the project is assigned to the most appropriate resource, making clear what is expected of each of the resources involved. It is a simple but essential tool that helps to define roles, responsibilities and that promotes collaboration.
Date: 16/04/2024| Category: Best Practices Glossary| Tags:

What is TOGAF?

The TOGAF® framework is a method for developing enterprise architecture, through the use of a set of tools, and is available free of charge on the Open Group website for organisations wishing to implement enterprise architecture. The first version published in 1995 was based on the Technical Architecture Framework for Information Management (TAFIM), developed by the US Department of Defense. The TOGAF Standard consists of the ADM cycle.
Date: 06/11/2023| Category: Best Practices Glossary| Tags:


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