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IT Governance & Service Management

A Night with Sinterklaas: Unwrapping ITIL’s Guiding Principles

How does Sinterklaas put up with the pressure of his services and how does he make sure he delivers on time every year? We applied the 7 ITIL guiding principles to his user case and show how he can benefit from Best Practices.
Date: 05/12/2023| Category: IT Governance & Service Management| Tags:

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