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International	en
Belgium	en fr nl
France	fr
Italy	it
Luxembourg	en fr
Spain	es
Switzerland	de en fr

The importance of building robust systems in IT
The importance of building robust systems in IT

IT Governance & Service Management

The importance of building robust systems in IT

In SRE (Site Reliability Engineering), ensuring the presence of robust systems is extremely important. In this article our expert Fabio Mora explains why this is crucial and how to act in the event of an incident.

Date: 12/04/2022| Category: IT Governance & Service Management|

If Game of Thrones was an IT Company
If Game of Thrones was an IT Company

IT Governance & Service Management

If Game of Thrones was an IT Company

We thought of the Game of Thrones universe as a huge IT company and hypothetically found the perfect role for some of the most popular characters!

Date: 29/03/2022| Category: IT Governance & Service Management|

What is ITIL Service Design?
What is ITIL Service Design?

IT Governance & Service Management

What is ITIL Service Design?

With the fourth edition of the ITIL framework, Service Design has become one of the main practices. In this article we discuss all the fundamental aspects of Service Design.

Date: 08/02/2022| Category: IT Governance & Service Management| Tags: ITIL

If Star Wars was an organisation
If Star Wars was an organisation

IT Governance & Service Management

If Star Wars was an organisation

Life in the galaxy is not easy, but life on earth is also full of difficulties and trials to overcome! If the protagonists of Star Wars were employees of an IT organisation, what role could they play to make the most of their skills and abilities?

Date: 28/12/2021| Category: IT Governance & Service Management|

ITIL 4: how to combine strategy and execution?
ITIL 4: how to combine strategy and execution?

IT Governance & Service Management

ITIL 4: how to combine strategy and execution?

The ITIL 4 Direct, Plan and Improve (DPI) module comes after the Foundation level and belongs to two streams: ITIL Strategic Leader and ITIL Managing Professional. In this article we have explained the objectives, who it is aimed at and the main aspects of the module.

Date: 23/11/2021| Category: IT Governance & Service Management|

Digital organisation and Digital Product Lifecycle in ITIL High Velocity IT
Digital organisation and Digital Product Lifecycle in ITIL High Velocity IT

IT Governance & Service Management

Digital organisation and Digital Product Lifecycle in ITIL High Velocity IT

A digital organisation is an organisation that, thanks to digital technology, improves its business on a larger scale. In this article we explore the concepts of speed, digital transformation and digital product lifecycle.

Date: 10/08/2021| Category: IT Governance & Service Management| Tags: ITIL

Site Reliability Engineer – the concept of reliability
Site Reliability Engineer – the concept of reliability

IT Governance & Service Management

Site Reliability Engineer – the concept of reliability

In this article, the expert Fabio Mora explored the concept of Site Reliability Engineer in a practical way, focusing on some fundamental aspects of this profession including ordinary activities, possible inconveniences and reliability.

Date: 20/07/2021| Category: IT Governance & Service Management|

How Best Practices deal with IT-security
How Best Practices deal with IT-security

IT Governance & Service Management

How Best Practices deal with IT-security

We asked Xavier Van Lindt to share his experience with about Best Practices in respect to IT Security. Find out more!

Date: 18/05/2021| Category: IT Governance & Service Management| Tags: DevOps, ITIL

ITIL 4 Stakeholders
ITIL 4 Stakeholders

IT Governance & Service Management

ITIL 4 Stakeholders

IT services are vital throughout the ITSM (IT service management) organisation and are present in almost every process. Stakeholders are the human component of the service. Being the backbone of ITSM, they are automatically the backbone of ITIL 4. Find out more.

Date: 06/04/2021| Category: IT Governance & Service Management| Tags: ITIL

Organizational Change Management: key factor in a digital transformation with ITIL 4
Organizational Change Management: key factor in a digital transformation with ITIL 4

IT Governance & Service Management

Organizational Change Management: key factor in a digital transformation with ITIL 4

The ITIL DPI module focuses on how to plan and improve the six main activities of the Service Value Chain and Value Stream. This blogpost explains how and why.

Date: 12/01/2021| Category: IT Governance & Service Management| Tags: ITIL

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