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IT Governance & Service Management

Site Reliability Engineer – the concept of reliability

In this article, the expert Fabio Mora explored the concept of Site Reliability Engineer in a practical way, focusing on some fundamental aspects of this profession including ordinary activities, possible inconveniences and reliability.
Date: 20/07/2021| Category: IT Governance & Service Management|

Organizational Change Management: key factor in a digital transformation with ITIL 4

The ITIL DPI module focuses on how to plan and improve the six main activities of the Service Value Chain and Value Stream. This blogpost explains how and why.
Date: 12/01/2021| Category: IT Governance & Service Management| Tags:

The importance of Control and Metrics in ITIL 4

Within ITIL 4 there is a lot to do about ‘control’ related to plan and improve activities. These are two specific aspects of the ITIL 4 Value Chain. The ITIL Strategist Direct, Plan and Improve module goes into depth on this topic and provides guidance to ITIL users when it comes to control. Control If […]
Date: 20/10/2020| Category: IT Governance & Service Management| Tags:

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