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International	en
Belgium	en fr nl
France	fr
Italy	it
Luxembourg	en fr
Spain	es
Switzerland	de en fr
Netherlands	nl

ITIL Version 5 – Why it matters for modern organisations
ITIL Version 5 – Why it matters for modern organisations

IT Governance & Service Management

ITIL Version 5 – Why it matters for modern organisations

ITIL Version 5 was written for professionals and organisations facing far reaching changes caused by the use of emerging digital technologies, such as Cloud and AI. These technologies have changed the way organisations work, and they demand new approaches from the professionals who manage them.

Date: 30/06/2026| Category: IT Governance & Service Management| Tags: ITIL

ITIL and TOGAF: A Comparison of Two Frameworks
ITIL and TOGAF: A Comparison of Two Frameworks

IT Governance & Service Management

ITIL and TOGAF: A Comparison of Two Frameworks

ITIL and TOGAF are two frameworks that follow a process-based approach; while TOGAF focuses on Enterprise Architecture, ITIL focuses on Service Management. But what are the similarities and differences between the two frameworks?

Date: 19/05/2026| Category: IT Governance & Service Management| Tags: ITIL, TOGAF

Enabling Change in ITIL
Enabling Change in ITIL

IT Governance & Service Management

Enabling Change in ITIL

The goal of the ITIL Change Enablement practice is to optimise the amount of successful IT changes by ensuring adequate risk assessment, approving the progress of changes and managing their planning.

Date: 17/12/2024| Category: IT Governance & Service Management|

Service Level Management in ITIL
Service Level Management in ITIL

IT Governance & Service Management

Service Level Management in ITIL

Service Level Management is an ITIL practice that aims to establish clear business-based objectives for service performance so that service delivery can be properly evaluated, monitored and managed.

Date: 05/11/2024| Category: IT Governance & Service Management| Tags: ITIL

Service Request Management in ITIL
Service Request Management in ITIL

IT Governance & Service Management

Service Request Management in ITIL

Service Request Management is an ITIL practice that aims to support the agreed quality of a service by managing all the pre-defined and user-initiated requests, in an effective and user-friendly manner.

Date: 22/10/2024| Category: IT Governance & Service Management| Tags: ITIL

Incident Management in ITIL
Incident Management in ITIL

IT Governance & Service Management

Incident Management in ITIL

The Incident Management Practice is one of ITIL's 34 Practices. Aimed at IT Specialists, it focuses on minimising the negative impacts of incidents by quickly restoring normal business operations. This Practice forms a fundamental pillar in service support.

Date: 30/07/2024| Category: IT Governance & Service Management| Tags: ITIL

What is ITIL?
What is ITIL?

IT Governance & Service Management

What is ITIL?

ITIL is the most recognized and widely used approach to IT service management in the world, with over one million certified professionals. But what is ITIL? Find out more.

Date: 14/04/2024| Category: IT Governance & Service Management| Tags: ITIL

What is CISM?
What is CISM?

IT Governance & Service Management

What is CISM?

In an era of increasingly pervasive digitalisation and an exponential increase in cyber threats, the role of the information security manager assumes crucial importance. The CISM certification provides training focused on the strategic management of information security, which is fundamental for the protection of sensitive and confidential data in all types of organisations.

Date: 02/04/2024| Category: IT Governance & Service Management| Tags: CISM

What is CISA?
What is CISA?

IT Governance & Service Management

What is CISA?

The CISA certification (Certified Information Systems Auditor), issued by ISACA, is essential in the world of IT audits. In a time where digitalisation is present in every business aspect, data protection and security are key. The CISA certification assures that professionals are equipped with the right skills to overcome these challenges.

Date: 19/03/2024| Category: IT Governance & Service Management| Tags: CISA

Hiring and training talented IT Service Managers
Hiring and training talented IT Service Managers

IT Governance & Service Management

Hiring and training talented IT Service Managers

Resources are crucial in any organisation, which is why also in IT it is important to know how to hire, train and develop talented service managers.

Date: 01/02/2024| Category: IT Governance & Service Management| Tags: ITIL

IT Governance & Service Management

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