How does Sinterklaas put up with the pressure of his services and how does he make sure he delivers on time every year? We applied the 7 ITIL guiding principles to his user case and show how he can benefit from Best Practices.
Why is DevOps still so important in 2023? How do you stay up to date with ongoing DevOps developments and what are the 5 Best DevOps books to read? Continue reading to find out.
The continaul improvement model in ITIL 4 is a key part of the Service Value Chain. What is it, how do you use it and how do you integrate it with the 7 ITIL 4 guiding principles? We covered it all in this blogpost.
ITIL is the most recognized and widely used approach to IT service management in the world, with over one million certified professionals. But what is ITIL? Find out more.
In SRE (Site Reliability Engineering), ensuring the presence of robust systems is extremely important. In this article our expert Fabio Mora explains why this is crucial and how to act in the event of an incident.
With the fourth edition of the ITIL framework, Service Design has become one of the main practices. In this article we discuss all the fundamental aspects of Service Design.
Life in the galaxy is not easy, but life on earth is also full of difficulties and trials to overcome! If the protagonists of Star Wars were employees of an IT organisation, what role could they play to make the most of their skills and abilities?