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Home/IT Governance & Service Management

IT Governance & Service Management

The importance of Control and Metrics in ITIL 4

Within ITIL 4 there is a lot to do about ‘control’ related to plan and improve activities. These are two specific aspects of the ITIL 4 Value Chain. The ITIL Strategist Direct, Plan and Improve module goes into depth on this topic and provides guidance to ITIL users when it comes to control. Control If […]
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Date: 20/10/2020| Category: IT Governance & Service Management| Tags:

What is Enterprise Architecture (EA)?

What is the Enterprise Architecture and why is it so important? Several times organizations are focused in building and operating the system, without designing the organization as a whole and having a holistic vision. This is a great mistake. Why? Read the blog post and get the answer!
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Date: 02/12/2019| Category: IT Governance & Service Management|

Is it possible to integrate ITIL 4 with LEAN and Agile Frameworks?

Are ITIL and Agile IT methodologies as DevOps incompatible or could they be a good match for the efficient IT and Service Management? If you still believe that ITIL 4 fall under the umbrella of old-fashioned waterfall mehodologies, this blog post is just for you!
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Date: 22/10/2019| Category: IT Governance & Service Management| Tags: ,

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