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ITIL

Digital organisation and Digital Product Lifecycle in ITIL High Velocity IT

A digital organisation is an organisation that, thanks to digital technology, improves its business on a larger scale. In this article we explore the concepts of speed, digital transformation and digital product lifecycle.
Date: 10/08/2021| Category: IT Governance & Service Management| Tags:

Service Transition Manager: role & responsibilities

The adoption of ITIL 4 has drastically changed the approach of organisations to the life cycle of a service. This has influenced the roles of professionals and given more freedom to define tailor-made Service Transition processes. In this article we explore all the tasks that a Service Transition Manager must cover within an organisation.
Date: 27/04/2021| Category: Best Practices Glossary| Tags:

Using Best Practices in IT – Interview with Xavier van Lindt

In this interview Xavier van Lindt tells about one of the main struggles in any IT department;: communication. Find out how different Best Practices try to tackle this and improve communication of all sorts. Read on
Date: 20/04/2021| Category: Tips and interviews| Tags: ,

Organizational Change Management: key factor in a digital transformation with ITIL 4

The ITIL DPI module focuses on how to plan and improve the six main activities of the Service Value Chain and Value Stream. This blogpost explains how and why.
Date: 12/01/2021| Category: IT Governance & Service Management| Tags:

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