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A Night with Sinterklaas: Unwrapping ITIL’s Guiding Principles

How does Sinterklaas put up with the pressure of his services and how does he make sure he delivers on time every year? We applied the 7 ITIL guiding principles to his user case and show how he can benefit from Best Practices.
Date: 05/12/2023| Category: IT Governance & Service Management| Tags:

The ITIL Journey – from theory to practice – interview with Pierre-Yves Dyon

Following training in the ITIL Framework is the first step. But how do you progress from there and apply the practices to your organisation? In this interview Pierre-Yves shares his experience at Easi.
Date: 08/03/2022| Category: Tips and interviews| Tags:

ITIL and customer satisfaction – Interview with Raffaele Albertini

We interviewed Raffaele Albertini, who has been an IT professional for over 20 years. In this interview we asked him how it is possible to integrate customer requests and needs with the operation of a team using the ITIL framework.
Date: 02/11/2021| Category: Tips and interviews| Tags:


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