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Home/ITIL

ITIL

The ITIL Journey – from theory to practice – interview with Pierre-Yves Dyon

Following training in the ITIL Framework is the first step. But how do you progress from there and apply the practices to your organisation? In this interview Pierre-Yves shares his experience at Easi.
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Date: 08/03/2022| Category: Tips and interviews| Tags:

ITIL and customer satisfaction – Interview with Raffaele Albertini

We interviewed Raffaele Albertini, who has been an IT professional for over 20 years. In this interview we asked him how it is possible to integrate customer requests and needs with the operation of a team using the ITIL framework.
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Date: 02/11/2021| Category: Tips and interviews| Tags:

Digital organisation and Digital Product Lifecycle in ITIL High Velocity IT

A digital organisation is an organisation that, thanks to digital technology, improves its business on a larger scale. In this article we explore the concepts of speed, digital transformation and digital product lifecycle.
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Date: 10/08/2021| Category: IT Governance & Service Management| Tags:

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