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International	en
Belgium	en fr nl
France	fr
Italy	it
Luxembourg	en fr
Spain	es
Switzerland	de en fr

ITIL

Continual Improvement in ITIL 4
Continual Improvement in ITIL 4
IT Governance & Service Management

Continual Improvement in ITIL 4

The continaul improvement model in ITIL 4 is a key part of the Service Value Chain. What is it, how do you use it and how do you integrate it with the 7 ITIL 4 guiding principles? We covered it all in this blogpost.

Date: 11/08/2020| Category: IT Governance & Service Management| Tags: ITIL

ITIL 4 Specialist Direct, Plan & Improve Exam
ITIL 4 Specialist Direct, Plan & Improve Exam
Best Practices Glossary

ITIL 4 Specialist Direct, Plan & Improve Exam

ITIL 4 Specialist: Direct, Plan & Improve is one of the new intermediate modules of ITIL. Discover more about the exam format, objectives and sample questions!

Date: 04/08/2020| Category: Best Practices Glossary| Tags: ITIL

ITIL vs COBIT
ITIL vs COBIT
FAQ

ITIL vs COBIT

Both ITIL and COBIT are frameworks that are designed to support IT Service Management. But what are the differences between the two? Why would you choose one or the other? We decided to compare them and answer all your burning questions.

Date: 30/06/2020| Category: FAQ| Tags: COBIT, ITIL

Adopt and adapt ITIL, how do you do that?
Adopt and adapt ITIL, how do you do that?
IT Governance & Service Management

Adopt and adapt ITIL, how do you do that?

What happens if you bring a group of ITIL users together? Lots of great discussion and interesting opinions that are shared! Read here the summary of QRP's first ever ITIL Trial & Error; online user event. Main focus: ITIL v3 versus ITIL 4!

Date: 25/06/2020| Category: IT Governance & Service Management| Tags: ITIL

ITIL vs DevOps
ITIL vs DevOps
FAQ

ITIL vs DevOps

We often hear the question "ITIL or DevOps"? But is that the right question to ask? In this post, the expert and trainer Xavier Heusdens tells us about his experience and explains why he thinks the question is wrong …

Date: 23/06/2020| Category: FAQ| Tags: DevOps, ITIL

The 7 ITIL guiding principles
The 7 ITIL guiding principles
IT Governance & Service Management

The 7 ITIL guiding principles

The ITIL 7 guiding principles are the most practical parts of ITIL. If this is incorporated in your organization, it will create bigger value for all stakeholders. Curious? Read on!

Date: 16/06/2020| Category: IT Governance & Service Management| Tags: ITIL

What is ITIL?
What is ITIL?
IT Governance & Service Management

What is ITIL?

The term ITIL must look familiar. But what is it exactly and what can a ITIL 4 certification bring you and your organization? Let us explain!

Date: 14/04/2020| Category: IT Governance & Service Management| Tags: ITIL

Service Value Chain and Value Stream
Service Value Chain and Value Stream
IT Governance & Service Management

Service Value Chain and Value Stream

ITIL 4 has certainly introduced many new concepts: this post explains what Service Value System, Service Value Chain and Value Stream mean in ITIL 4.

Date: 07/04/2020| Category: IT Governance & Service Management| Tags: ITIL

ITIL 4 Specialist Create, Deliver & Support (CDS) Exam
ITIL 4 Specialist Create, Deliver & Support (CDS) Exam
Best Practices Glossary

ITIL 4 Specialist Create, Deliver & Support (CDS) Exam

ITIL 4 Specialist: Create Deliver and Support is one of the new intermediate module of ITIL. Discover more about the exam format, objectives and sample questions!

Date: 21/01/2020| Category: Best Practices Glossary| Tags: ITIL

What is a Service Manager? The role and responsibilities
What is a Service Manager? The role and responsibilities
Best Practices Glossary

What is a Service Manager? The role and responsibilities

What is a Service Manager? What is the function of a Service Manager within an organization? What are the key skills and competencies s/he must have? Read the blog post and get the aswers!

Date: 12/11/2019| Category: Best Practices Glossary| Tags: ITIL

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