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ITIL

The ITIL Journey – from theory to practice – interview with Pierre-Yves Dyon

Following training in the ITIL Framework is the first step. But how do you progress from there and apply the practices to your organisation? In this interview Pierre-Yves shares his experience at Easi.
Date: 08/03/2022| Category: Tips and interviews| Tags:

ITIL and customer satisfaction – Interview with Raffaele Albertini

We interviewed Raffaele Albertini, who has been an IT professional for over 20 years. In this interview we asked him how it is possible to integrate customer requests and needs with the operation of a team using the ITIL framework.
Date: 02/11/2021| Category: Tips and interviews| Tags:

Digital organisation and Digital Product Lifecycle in ITIL High Velocity IT

A digital organisation is an organisation that, thanks to digital technology, improves its business on a larger scale. In this article we explore the concepts of speed, digital transformation and digital product lifecycle.
Date: 10/08/2021| Category: IT Governance & Service Management| Tags:

Service Transition Manager: role & responsibilities

The adoption of ITIL 4 has drastically changed the approach of organisations to the life cycle of a service. This has influenced the roles of professionals and given more freedom to define tailor-made Service Transition processes. In this article we explore all the tasks that a Service Transition Manager must cover within an organisation.
Date: 27/04/2021| Category: Best Practices Glossary| Tags:

Using Best Practices in IT – Interview with Xavier van Lindt

In this interview Xavier van Lindt tells about one of the main struggles in any IT department;: communication. Find out how different Best Practices try to tackle this and improve communication of all sorts. Read on
Date: 20/04/2021| Category: Tips and interviews| Tags: ,

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