The ITIL DPI module focuses on how to plan and improve the six main activities of the Service Value Chain and Value Stream. This blogpost explains how and why.
You have probably heard of site reliability engineering (SRE). But do you know what it means and what the differences and the similarities with ITIL 4 and DevOps are?
Within ITIL 4 there is a lot to do about ‘control’ related to plan and improve activities. These are two specific aspects of the ITIL 4 Value Chain. The ITIL Strategist Direct, Plan and Improve module goes into depth on this topic and provides guidance to ITIL users when it comes to control. Control If […]
The continaul improvement model in ITIL 4 is a key part of the Service Value Chain. What is it, how do you use it and how do you integrate it with the 7 ITIL 4 guiding principles? We covered it all in this blogpost.
ITIL 4 Specialist: Direct, Plan & Improve is one of the new intermediate modules of ITIL. Discover more about the exam format, objectives and sample questions!
Both ITIL and COBIT are frameworks that are designed to support IT Service Management. But what are the differences between the two? Why would you choose one or the other? We decided to compare them and answer all your burning questions.
What happens if you bring a group of ITIL users together? Lots of great discussion and interesting opinions that are shared! Read here the summary of QRP's first ever ITIL Trial & Error; online user event. Main focus: ITIL v3 versus ITIL 4!
We often hear the question "ITIL or DevOps"? But is that the right question to ask? In this post, the expert and trainer Xavier Heusdens tells us about his experience and explains why he thinks the question is wrong …
The ITIL 7 guiding principles are the most practical parts of ITIL. If this is incorporated in your organization, it will create bigger value for all stakeholders. Curious? Read on!
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Due to the current situation regarding COVID-19 we organize both virtual and onsite courses. QRP strongly advises virtual classrooms for all courses. More info see our news section here. Please contact us directly for more information; belgium@qrpinternational.com or +32478370662. Find out more
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