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The 9 most common ITIL implementation mistakes and how to avoid them

In your opinion, what are the 3 most common mistakes made when implementing ITIL? And what are your suggestions for avoiding them? "We asked three of our trainers and experts to answer these two questions.
Date: 22/01/2024| Category: Tips and interviews| Tags:

What is the difference between Projects, Services and Processes

In today's complex and dynamic business landscape, attention is often focused on two key terms: "services" and "projects." Although these concepts are in frequent use, there is a clear tendency for them to be misunderstood or used interchangeably, which leads to confusion. Let us analyze them in detail to get a more in-depth view.
Date: 16/01/2024| Category: FAQ| Tags: ,

A Night with Sinterklaas: Unwrapping ITIL’s Guiding Principles

How does Sinterklaas put up with the pressure of his services and how does he make sure he delivers on time every year? We applied the 7 ITIL guiding principles to his user case and show how he can benefit from Best Practices.
Date: 05/12/2023| Category: IT Governance & Service Management| Tags:

The ITIL Journey – from theory to practice – interview with Pierre-Yves Dyon

Following training in the ITIL Framework is the first step. But how do you progress from there and apply the practices to your organisation? In this interview Pierre-Yves shares his experience at Easi.
Date: 08/03/2022| Category: Tips and interviews| Tags:


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