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Home/ITIL

ITIL

Service Transition Manager: role & responsibilities

The adoption of ITIL 4 has drastically changed the approach of organisations to the life cycle of a service. This has influenced the roles of professionals and given more freedom to define tailor-made Service Transition processes. In this article we explore all the tasks that a Service Transition Manager must cover within an organisation.
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Date: 27/04/2021| Category: Best Practices Glossary| Tags:

Using Best Practices in IT – Interview with Xavier van Lindt

In this interview Xavier van Lindt tells about one of the main struggles in any IT department;: communication. Find out how different Best Practices try to tackle this and improve communication of all sorts. Read on
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Date: 20/04/2021| Category: Tips and interviews| Tags: ,

Organizational Change Management: key factor in a digital transformation with ITIL 4

The ITIL DPI module focuses on how to plan and improve the six main activities of the Service Value Chain and Value Stream. This blogpost explains how and why.
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Date: 12/01/2021| Category: IT Governance & Service Management| Tags:

The importance of Control and Metrics in ITIL 4

Within ITIL 4 there is a lot to do about ‘control’ related to plan and improve activities. These are two specific aspects of the ITIL 4 Value Chain. The ITIL Strategist Direct, Plan and Improve module goes into depth on this topic and provides guidance to ITIL users when it comes to control. Control If […]
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Date: 20/10/2020| Category: IT Governance & Service Management| Tags:

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