///ITIL Service Design
ITIL Service Design

ITIL Intermediate Service Design

The ITIL Service Design course provides methods for transforming strategic objectives into a portfolio of services. It also helps companies develop the skills needed to effectively conceptualize service management.
After the training, participants can take the ITIL Intermediate SD (Service Design) exam in English.

The ITIL Service Design training allows you to explore the specific concepts, policies, and methods associated with the ITIL Services Design Phase.


Following the completion of the course participants should gain competencies in the following:

  • Introduction to service design
  • Service design principles
  • Service design processes
  • Service design technology-related activities
  • Organizing for service design
  • Technology considerations
  • Implementation and improvement of service design
  • Challenges, critical success factors and risks
  • Pass the ITIL Service Design exam

Target audience

  • Chief information officers (CIOs)
  • Chief technology officers
  • (CTOs), Managers
  • Supervisory staff, Team leaders
  • Service designers
  • IT architects, IT planners, IT consultants
  • IT audit managers, IT security managers

ITIL Intermediate SD (Service Design)

  • 90 minutes
  • 8 questions
  • QCM
  • English
  • 70% pass mark
  • Closed book

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PEOPLECERT.


The ITIL Foundation exam must have been passed if attending Intermediate courses.


The following course material is included for this event::

  • Pre-Event Study Materials
  • Training Material ITIL SD: case study, exercises, test exams, hints and tips on how to pass your ITIL SD exam.

Why choose QRP?

  • Take advantage of our +10 years’ experience delivering training across the world
  • Prepare more efficiently with our pre-course study guide available online

Do you have more than 2 participants interested in that course? Ask for our multiple discount rate
Do you need to adapt the course to your organization? Look at our customized solution

Need a basic understanding of ITIL?

ITIL foundation Training

ITIL Intermediate certification path?

ITIL Intermediate levels

4 Reasons to follow your ITIL course with QRP

  • 1 +10 years’ experience
  • 2 +15.000 Delegates certified
  • 3 Pre-course study guide
  • 4 Strategic Partner of Axelos

Discover our Additionals Services

In addition to traditional training, we provide a complete solution to ensure that the standards of the method are embedded and customised to your business environment.


Ask for a Quotation

If you have any questions or would like to receive a quotation please do not hesitate to contact us using the form below.