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Articles & Case Studies

Articles & Case Studies

Welcome to our download Area! Here you can find various interesting case studies, ebook, glossaries, templates and much more about Best Practices. You can download all documents free of charge.
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  • QRP International
    AgilePM - PRINCE2 - MSP - PMP - ITIL - Togaf - Scrum - PRINCE2 Agile - MoP - P3O -
    English

    QRP International offers three different formats to help you get certificated. We offer On-site, Virtual and E-learning training. In quality they are all alike, the only difference is what fits your needs and objectives. Both the On-site and the Virtual courses can be held inhouse (with your colleagues only) and open (with other professionals from different fields). This whitepaper explores the three different formats and the unique benefits.

  • QRP International
    PRINCE2 - ITIL - Togaf - PRINCE2 Agile - MoP - P3O - Cobit5 - PRINCE2 2017 - DevOps - PRINCE2 2017 Elearning -
    English

    We offer our courses On-site, in our Virtual Classroom and have some E-learning training available. All will help you get certificated and all are equally in quality. The only difference between the three formats? Your objectives and expectations! Learn what format best fits your needs. This infographic gives you a clear overview.

  • QRP International
    ITIL - IT Management -
    English

    The guiding principles are universal and enduring. They provide guidance, encourage decision making and promote continual improvements at all levels. Following ITIL’s guiding principles, you will create bigger value for all stakeholders involved in your organization.

    We created a clear overview of these 7 guiding principles in an infographic. Print it out and hang it somewhere where you can see it. That way you are sure to apply all principles!

  • QRP International
    AgilePM - MSP - PMP - ITIL - Togaf - Scrum - PRINCE2 Agile - MoP - P3O - Cobit5 -
    English

    Discover our latest way of teaching; QRP’s virtual classroom. This brochure will answer all your important questions. It will explain the structure of our virtual classroom and why you will love it!

  • QRP International
    AgilePM - MSP - PMP - ITIL - Scrum - PRINCE2 Agile - MoP - P3O - PRINCE2 2017 - DevOps -
    English

    Download the 2020 version of our Training Catalogue and find the right course for you and your organization, including PRINCE2, Agile, Scrum, PMO and IT training. QRP International is an Accredited Training Organisation (ATO) and delivers accredited training services in the following areas: project (PRINCE2, Scrum, Agile, PM2) programme, PMO Management, IT Service Management and Change Management.
    Each course is listed with:
    – description,
    – ideal target audience,
    – objectives,
    – training programme.
    It’s an easy way to have an overview of all our training services, and a useful document to keep at hand for future use.

  • QRP International
    ITIL - IT Management -
    English

    Download the ITIL 4 Training Programme: a practical document with all the info about the new ITIL version 4 course, certification levels,  target audience, objectives and the complete programme for each day of training.

  • QRP International
    ITIL - IT Management -
    English

    The ITIL® Best Practice framework is recognized to be the most enabled IT best practice within firms worldwide. A new version of ITIL, ITIL 4® is being released by Axelos but what about the changes between ITILv3 and ITILv4? What about the exact schedule of the launch of ITIL 4? What to do with my ITILv3 certificates and credits? Download the article and get your questions answered!

  • QRP International
    ITIL - IT Management -
    English

    Download the ITIL v3 Training Programme: a practical document with all info about the course, the certification levels, the target audience, the objectives and the complete programme for each day of training.

  • PeopleCert
    ITIL - IT Management -
    English

    IT Service Management framework is widely recognized  to be the most enabled IT best practice.  Download the brochure to find out its benefits!

  • PeopleCert
    ITIL - IT Management -
    English

    ITIL 4 is the latest version of the world’s most popular ITSM framework. Download the brochure to find out its benefits!

  • Axelos
    ITIL - DevOps - IT Management -
    English

    This paper from Axelos Best Practice explores the context of ITSM in modern-day organizations, covering the improvement of practices over time, and the challenges we are facing today. It then proceeds by aligning the wider scope of ITSM to specific DevOps practices and highlighting key improvement opportunities with tips on how to get started. The last section of the paper provides a new view on the role of IT Operations in the modern organization, a role that allows IT Operations to fully utilize their expertise and become a trusted advisor and a true business enabler.

  • Axelos
    ITIL - IT Management -
    English

    Top 5 ITIL do’s and dont’s
    This case study about the Walt Disney Company in Florida explains the ITIL implementation journey of Kevin Kasunic, Manager Business Transformation, leader of a team within the Strategic Programme portfolio. The case study includes:
    – How to set up an inclusive approach to minimize resistance to change
    – Recommended Best Practices
    – Top 5 ITIL Do’s and Don’t
    Copyright © AXELOS Limited 2016 used under licence from AXELOS Limited. All rights reserved.

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