Articles & Case Studies

The ITIL® 4 Strategic Leader certification is intended for managers and leaders who wish to master the challenges of digital transformation and strengthen their strategic leadership in IT. This designation emphasises planning, innovation, and the alignment between IT strategy and organisational objectives, in order to create a sustainable digital vision.

The brochure details the certification pathway, which is composed of the ITIL® 4 Strategist: Direct, Plan & Improve and ITIL® 4 Leader: Digital & IT Strategy modules. You will discover the skills required to guide change, develop a culture of collaboration and continual improvement, and lead your organisation towards a competitive advantage in a constantly evolving digital environment.

Download the brochure to explore how ITIL® 4 Strategic Leader can transform your leadership role and strengthen the strategic impact of your organisation.

The ITIL® 4 Practice Manager certification is aimed at ITSM professionals who wish to develop practical skills that are immediately applicable in their day-to-day work. This designation emphasises the integration and optimisation of ITIL practices in order to strengthen service management and create value for the organisation.

The brochure presents the detailed content of the pathway: the individual practices, the different modules (Monitor, Support & Fulfil; Plan, Implement & Control; Collaborate, Assure & Improve), as well as the objectives and benefits of the certification. In it, you will discover how ITIL® 4 Practice Manager helps you to oversee, improve, and evolve specific organisational practices, whilst validating your skills with international recognition.

Download the brochure to explore how to become an ITIL® 4 Practice Manager and give your career in IT service management a boost.

The ITIL® 4 Managing Professional certification is aimed at IT professionals who work in, or are aspiring to, mid to senior-level roles. This brochure details the modules that make up this pathway: Strategist Direct Plan and Improve, Specialist Create, Deliver and Support, Specialist Drive Stakeholder Value, and Specialist High Velocity IT. In it, you will discover the practical and strategic skills needed to effectively manage IT services, improve stakeholder satisfaction, and support your organisation’s digital transformation.

Download the brochure to understand how ITIL® 4 Managing Professional can boost your career and enhance your company’s performance.

It’s hard to believe that the IT Infrastructure Library (ITIL®) has been around for 20 years. ITIL is the most widely used IT service management framework in the world. But what is ITIL and what are its origins? Why might ITIL be of interest to an organisation? What are the benefits of ITIL? Which companies are using ITIL? Find the answers in this free downloadable infographic!

Discover ITIL 4, the renowned IT service management framework designed to support organisations in their digital transformation. This downloadable document provides you with a comprehensive overview of: the key principles of ITIL 4; the fundamental concepts; ITIL 4 practices.

Whether you are an IT professional, a manager or simply curious to know more about ITIL 4, this document is an essential resource for understanding and applying this framework within your organisation.

Download the ITIL 4 Panorama now!

Management practices are a set of organisational resources designed to perform tasks or achieve an objective. These resources are all grouped into the four dimensions of service management. Discover the 34 ITIL practices!

Download our Training Catalogue and find the right course for you and your organisation, including PRINCE2, Agile, Scrum, PMO and IT training. QRP International is an Accredited Training Organisation (ATO) and delivers accredited training services in the following areas: project (PRINCE2, Scrum, Agile, PM2) programme, PMO Management, IT Service Management and Change Management.
Each course is listed with:
– description,
– ideal target audience,
– objectives,
– training programme.
It’s an easy way to have an overview of all our training services, and a useful document to keep at hand for future use.

ITIL is the most widely used IT service management framework in the world. We have collected 7 ITIL FAQs and provided you with the answers.

ITIL 4 is an adaptable framework for managing services within the digital era. The ITIL 4 certification scheme can be adapted to the learning requirements of the individual and the organisation. It uses a modular, tiered approach to allow you to develop a comprehensive view of service management or to focus on specific areas of knowledge. Download the brochure to discover more!

The guiding principles are universal and enduring. They provide guidance, encourage decision making and promote continual improvements at all levels. Following ITIL’s guiding principles, you will create bigger value for all stakeholders involved in your organization.

We created a clear overview of these 7 guiding principles in an infographic. Print it out and hang it somewhere where you can see it. That way you are sure to apply all principles!

Discover our latest way of teaching; QRP’s virtual classroom. This brochure will answer all your important questions. It will explain the structure of our virtual classroom and why you will love it!

IT Service Management framework is widely recognized  to be the most enabled IT best practice.  Download the brochure to find out its benefits!