Among the most common tools are scheduling software (MS Project, GanttPRO), collaboration and ticketing platforms (Jira, Trello), communication tools (Microsoft Teams, Slack) and Enterprise Service Management platforms (ServiceNow, BMC Helix ITSM). The choice depends on the complexity of the service, the framework adopted and the level of integration with existing business systems. [...]

A typical career path starts with roles within a project or service management team, such as assistant or technician, which allow you to become familiar with planning, project control or service management. At the same time, it is useful to develop soft skills (communication, negotiation, problem solving) and obtain a basic certification. [...]

A Project Manager guides the execution of a project with defined objectives, timelines, budgets and quality standards, overseeing the delivery of outputs and managing the team. A Service Manager, on the other hand, ensures the continuous, high-quality provision of IT services, coordinating resources, processes and suppliers to ensure that the services provided comply with [...]

For those just starting out, entry-level certifications such as ITIL® Foundation and Lean IT are useful, as they provide a basic common language. Next, ITIL Managing Professional is one of three paths you can follow once you have obtained the ITIL Foundation certification. This module provides practical and technical knowledge on how to successfully [...]

There is no mandatory legal requirement. Many companies prefer degrees in engineering, computer science or economics because they provide a solid foundation in analytics and process management. However, what counts most are service management skills gained in the field and professional certifications (such as ITIL®).