ITIL User Group – How to apply ITIL 4, a practical casestudy

Time: 16.30 Location: Online Type: Workshop Language:

You have followed the course, passed the exam and are now a proud owner of an ITIL certificate. But what do you do next, how do you actually apply ITIL on a daily basis? ITIL is created to adopt and adapt, to tailor to your organization, but that is easier than said. That is why we invited an expert to share a real casestudy.

During this third session, we invited ITIL expert Joost Bertrem to share a case study of the appliance of ITIL 4. He will share his experience and answer any questions you may have. We hope that this case study shows how versatile ITIL 4 is and how easily it can be applied to make fast improvements.

ITIL4 embraces in its framework new ways of working such as Lean. This was inevitable in order to create services and value streams in a digital economy. Rigid processes have to be adapted to address the challenges of a changing business environment which can be volatile and uncertain. In this webinar we demonstrate how you can create lean value streams. We do this in a pragmatic way by using a real life case.

The ITIL User Group event is aimed at those with profound experience with ITIL (v3 or 4). It is highly encouraged to share your own experiences/challenges with ITIL.

Where & When

  • Date: 21 Januari 2021
  • Time: 16h30 – 18h00
  • Where: Virtual
  • Language: English
  • Expert: Joost Bertrem, one of our expert ITIL trainer and consultant. Experienced and still active in his respective field.
  • Inscription: Free
  • Registration: Register by filling in the form below

For any questions, feel free to contact us anytime!