ITIL User Group – Implementing a new IT Service Management tool

Time: 17.00 Location: Regus Brussels City Centre, Avenue Louise 65, Box 11, Brussels Type: Workshop Language:

You have followed the course, passed the exam and are now a proud owner of an ITIL certificate. But what do you do next, how do you actually apply ITIL on a daily basis? ITIL is created to adopt and adapt, to tailor to your organisation, but that is easier than said. That is why we organize these user groups; getter the users together.

During this upcoming session, we invited Coralie Therssen & Pierre-Yves Dyon, to share more about:

Implementing a new IT Service Management tool: our ITIL-inspired journey

A few years ago we realised that our ticketing tool was no longer aligned with the scope of services we wanted to offer to our ever-evolving customers. We will share  the story of our change to a new solution and how we aligned this solution to our ITIL-practices.

Furthermore, we will give you a glimpse in our future developments and how the tool will support continual improvements in our ITIL journey. This last point will be the subject of the workgroups.

Purpose of QRPs ITIL User Groups

The ITIL User Group is aimed at those with profound experience in ITIL. It is highly encouraged to share your own experiences/challenges in implementing ITIL. The ITIL User Group is made for professionals like you and we also count on your input during the session. QRP creates the platform and has a professional trainer assisting this session to provide support if needed.

Where & When

  • Date: 29 November 2023
  • Time: 17h00 – 19h30
  • Where: Regus Brussels City Centre, Avenue Louise 65, Box 11, Brussels
  • Language: English
  • Speaker: Coralie Therssen & Pierre0-Yves Dyon
  • Inscription: Free
  • Registration: Register by filling in the form below

For any questions, feel free to contact us anytime!

NOTE: This user group is an information session containing interactive elements. This session will not give you any formal qualification on Best Practices.