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QRP International FlagBelgiumenfrnl
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Home/ITIL

ITIL

Service Transition Manager: role & responsibilities

The adoption of ITIL 4 has drastically changed the approach of organisations to the life cycle of a service. This has influenced the roles of professionals and given more freedom to define tailor-made Service Transition processes. In this article we explore all the tasks that a Service Transition Manager must cover within an organisation.
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Date: 27/04/2021| Category: Best Practices Glossary| Tags:

Using Best Practices in IT – Interview with Xavier van Lindt

In this interview Xavier van Lindt tells about one of the main struggles in any IT department: communication. Find out how different Best Practices try to tackle this and improve communication of all sorts. Read on
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Date: 20/04/2021| Category: Tips and interviews| Tags: ,

Organizational Change Management: key factor in a digital transformation with ITIL 4

The ITIL DPI module focuses on how to plan and improve the six main activities of the Service Value Chain and Value Stream. This blogpost explains how and why.
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Date: 12/01/2021| Category: IT Governance & Service Management| Tags:

ITIL vs COBIT

Both ITIL and COBIT are frameworks that are designed to support IT Service Management. But what are the differences between the two? Why would you choose one or the other? We decided to compare them and answer all your burning questions.
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Date: 30/06/2020| Category: FAQ| Tags: ,

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