With the fourth edition of the ITIL framework, Service Design has become one of the main practices. In this article we discuss all the fundamental aspects of Service Design.
The PRINCE2® and ITIL® 4 Foundation exams are very important, often considered a must have rather than just a nice to have and essential in many organisations. In this article you will find some tips to help you prepare for these two exams.
We interviewed Raffaele Albertini, who has been an IT professional for over 20 years. In this interview we asked him how it is possible to integrate customer requests and needs with the operation of a team using the ITIL framework.
Co-creation in ITIL 4 means opening the dialogue in developing products and services and recognizing value from the customer’s perspective. Why and how? Find out by reading this blogpost.
A digital organisation is an organisation that, thanks to digital technology, improves its business on a larger scale. In this article we explore the concepts of speed, digital transformation and digital product lifecycle.
The ITIL 7 guiding principles are the most practical parts of ITIL. If this is incorporated in your organization, it will create bigger value for all stakeholders. Curious? Read on!
Once your team members have obtained the ITIL 4 certification, how to start using the framework within the organisation? In this article, we provide seven key tips for organisations looking to effectively introduce the ITIL framework.
The adoption of ITIL 4 has drastically changed the approach of organisations to the life cycle of a service. This has influenced the roles of professionals and given more freedom to define tailor-made Service Transition processes. In this article we explore all the tasks that a Service Transition Manager must cover within an organisation.