ITIL certification: news, guides and resources

International	en
Belgium	en fr nl
France	fr
Italy	it
Luxembourg	en fr
Spain	es
Switzerland	de en fr
Netherlands	nl

International	en
Belgium	en fr nl
France	fr
Italy	it
Luxembourg	en fr
Spain	es
Switzerland	de en fr
Netherlands	nl

What is ITIL Service Design?
What is ITIL Service Design?

IT Governance & Service Management

What is ITIL Service Design?

With the fourth edition of the ITIL framework, Service Design has become one of the main practices. In this article we discuss all the fundamental aspects of Service Design.

Date: 08/02/2022| Category: IT Governance & Service Management| Tags: ITIL

How to prepare for the PRINCE2 and ITIL 4 Foundation Exams?
How to prepare for the PRINCE2 and ITIL 4 Foundation Exams?

FAQ

How to prepare for the PRINCE2 and ITIL 4 Foundation Exams?

The PRINCE2® and ITIL® 4 Foundation exams are very important, often considered a must have rather than just a nice to have and essential in many organisations. In this article you will find some tips to help you prepare for these two exams.

Date: 16/11/2021| Category: FAQ| Tags: ITIL, PRINCE2

ITIL 4 Service Value Chain and Value Stream
ITIL 4 Service Value Chain and Value Stream

IT Governance & Service Management

ITIL 4 Service Value Chain and Value Stream

ITIL 4 has certainly introduced many new concepts: this blog explains what Service Value System, Service Value Chain and Value Stream mean in ITIL 4.

Date: 07/11/2021| Category: IT Governance & Service Management| Tags: ITIL

ITIL and customer satisfaction – Interview with Raffaele Albertini
ITIL and customer satisfaction – Interview with Raffaele Albertini

Tips and interviews

ITIL and customer satisfaction – Interview with Raffaele Albertini

We interviewed Raffaele Albertini, who has been an IT professional for over 20 years. In this interview we asked him how it is possible to integrate customer requests and needs with the operation of a team using the ITIL framework.

Date: 02/11/2021| Category: Tips and interviews| Tags: ITIL

What is co-creation in ITIL 4?
What is co-creation in ITIL 4?

FAQ

What is co-creation in ITIL 4?

Co-creation in ITIL 4 means opening the dialogue in developing products and services and recognizing value from the customer’s perspective. Why and how? Find out by reading this blogpost.

Date: 31/08/2021| Category: FAQ| Tags: ITIL

Digital organisation and Digital Product Lifecycle in ITIL High Velocity IT
Digital organisation and Digital Product Lifecycle in ITIL High Velocity IT

IT Governance & Service Management

Digital organisation and Digital Product Lifecycle in ITIL High Velocity IT

A digital organisation is an organisation that, thanks to digital technology, improves its business on a larger scale. In this article we explore the concepts of speed, digital transformation and digital product lifecycle.

Date: 10/08/2021| Category: IT Governance & Service Management| Tags: ITIL

The 7 ITIL 4 guiding principles
The 7 ITIL 4 guiding principles

IT Governance & Service Management

The 7 ITIL 4 guiding principles

The ITIL 7 guiding principles are the most practical parts of ITIL. If this is incorporated in your organization, it will create bigger value for all stakeholders. Curious? Read on!

Date: 16/06/2021| Category: IT Governance & Service Management| Tags: ITIL

7 tips to implement ITIL in your organisation
7 tips to implement ITIL in your organisation

FAQ

7 tips to implement ITIL in your organisation

Once your team members have obtained the ITIL 4 certification, how to start using the framework within the organisation? In this article, we provide seven key tips for organisations looking to effectively introduce the ITIL framework.

Date: 01/06/2021| Category: FAQ| Tags: ITIL

How Best Practices deal with IT-security
How Best Practices deal with IT-security

IT Governance & Service Management

How Best Practices deal with IT-security

We asked Xavier Van Lindt to share his experience with about Best Practices in respect to IT Security. Find out more!

Date: 18/05/2021| Category: IT Governance & Service Management| Tags: DevOps, ITIL

Service Transition Manager: role & responsibilities
Service Transition Manager: role & responsibilities

Best Practices Glossary

Service Transition Manager: role & responsibilities

The adoption of ITIL 4 has drastically changed the approach of organisations to the life cycle of a service. This has influenced the roles of professionals and given more freedom to define tailor-made Service Transition processes. In this article we explore all the tasks that a Service Transition Manager must cover within an organisation.

Date: 27/04/2021| Category: Best Practices Glossary| Tags: ITIL

ITIL

Categories

Tags

Newsletter

Newsletter