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QRP International FlagBelgiumenfrnl
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QRP International FlagItalyit
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Home/Best Practices Glossary

Best Practices Glossary

The Squid Game and Best Practices

We dedicated an article to Squid Game, the most watched series in the history of the Netflix platform. Talking about problem solving would be too obvious, so we wanted to go deeper and understand which of the methods, principles and best practices in general among what we usually talk about can be found in this series.
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Date: 09/11/2021| Category: Best Practices Glossary|

Service Transition Manager: role & responsibilities

The adoption of ITIL 4 has drastically changed the approach of organisations to the life cycle of a service. This has influenced the roles of professionals and given more freedom to define tailor-made Service Transition processes. In this article we explore all the tasks that a Service Transition Manager must cover within an organisation.
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Date: 27/04/2021| Category: Best Practices Glossary| Tags:

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