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International	en
Belgium	en fr nl
France	fr
Italy	it
Luxembourg	en fr
Spain	es
Switzerland	de en fr
Netherlands	nl

A Night with Sinterklaas: Unwrapping ITIL’s Guiding Principles
A Night with Sinterklaas: Unwrapping ITIL’s Guiding Principles

IT Governance & Service Management

A Night with Sinterklaas: Unwrapping ITIL’s Guiding Principles

How does Sinterklaas put up with the pressure of his services and how does he make sure he delivers on time every year? We applied the 7 ITIL guiding principles to his user case and show how he can benefit from Best Practices.

Date: 05/12/2023| Category: IT Governance & Service Management| Tags: ITIL

5 Essential Devops Books You Must Read
5 Essential Devops Books You Must Read

IT Governance & Service Management

5 Essential Devops Books You Must Read

Why is DevOps still so important in 2023? How do you stay up to date with ongoing DevOps developments and what are the 5 Best DevOps books to read? Continue reading to find out.

Date: 01/08/2023| Category: IT Governance & Service Management| Tags: DevOps

ITIL and cloud
ITIL and cloud

IT Governance & Service Management

ITIL and cloud

Why are companies moving IT services to the cloud? How does ITIL 4 fit into this landscape and how does it support the move to cloud computing?

Date: 17/01/2023| Category: IT Governance & Service Management| Tags: ITIL

ITIL 4 Continual Improvement
ITIL 4 Continual Improvement

IT Governance & Service Management

ITIL 4 Continual Improvement

The Continual Improvement Model in ITIL 4 is a key part of the Service Value Chain. What is it, how do you use it and how do you integrate it with the 7 ITIL 4 guiding principles? We covered it all in this blogpost.

Date: 11/08/2022| Category: IT Governance & Service Management| Tags: ITIL

The importance of building robust systems in IT
The importance of building robust systems in IT

IT Governance & Service Management

The importance of building robust systems in IT

In SRE (Site Reliability Engineering), ensuring the presence of robust systems is extremely important. In this article our expert Fabio Mora explains why this is crucial and how to act in the event of an incident.

Date: 12/04/2022| Category: IT Governance & Service Management|

If Game of Thrones was an IT Company
If Game of Thrones was an IT Company

IT Governance & Service Management

If Game of Thrones was an IT Company

We thought of the Game of Thrones universe as a huge IT company and hypothetically found the perfect role for some of the most popular characters!

Date: 29/03/2022| Category: IT Governance & Service Management|

What is ITIL Service Design?
What is ITIL Service Design?

IT Governance & Service Management

What is ITIL Service Design?

With the fourth edition of the ITIL framework, Service Design has become one of the main practices. In this article we discuss all the fundamental aspects of Service Design.

Date: 08/02/2022| Category: IT Governance & Service Management| Tags: ITIL

If Star Wars was an organisation
If Star Wars was an organisation

IT Governance & Service Management

If Star Wars was an organisation

Life in the galaxy is not easy, but life on earth is also full of difficulties and trials to overcome! If the protagonists of Star Wars were employees of an IT organisation, what role could they play to make the most of their skills and abilities?

Date: 28/12/2021| Category: IT Governance & Service Management|

ITIL 4: how to combine strategy and execution?
ITIL 4: how to combine strategy and execution?

IT Governance & Service Management

ITIL 4: how to combine strategy and execution?

The ITIL 4 Direct, Plan and Improve (DPI) module comes after the Foundation level and belongs to two streams: ITIL Strategic Leader and ITIL Managing Professional. In this article we have explained the objectives, who it is aimed at and the main aspects of the module.

Date: 23/11/2021| Category: IT Governance & Service Management|

ITIL 4 Service Value Chain and Value Stream
ITIL 4 Service Value Chain and Value Stream

IT Governance & Service Management

ITIL 4 Service Value Chain and Value Stream

ITIL 4 has certainly introduced many new concepts: this blog explains what Service Value System, Service Value Chain and Value Stream mean in ITIL 4.

Date: 07/11/2021| Category: IT Governance & Service Management| Tags: ITIL

IT Governance & Service Management

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