Hiring and training talented IT Service Managers

Technology is a sector in which keeping up with developments, innovations, novelties and processes is extremely complex and requires great commitment from both organisations and the professionals working in them.

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An organisation must certainly make a commitment to training its professionals. This ensures efficient and competitive work teams in the sector.

The individual professional, on the other hand, has to find the right motivation to make sure that he or she stays up-to-date and knowledgeable about new trends and market changes, as well as striving to enrich and deepen his or her skills.

Implement competencies in an organisation

If an organisation or team needs to implement new skills, there are basically two solutions:

1. Hire new staff
2. Forming existing staff

Hiring new staff

This choice allows the organisation to bring new points of view and new working methods into an already existing and established group. In addition to adding staff to teams that may need them, the choice of hiring new personnel may prove particularly useful in situations where working methods have become excessively standardised and finding new efficient and effective solutions is extremely difficult.

Training already competent staff

This solution can often be the winning one by allowing those who already have a background in business realities, working methods and timing and who know their customers and their needs to improve their performance.

Furthermore, providing one’s staff with the opportunity to take a highly professionalised course that can help them improve their timing and results by obtaining a valuable certification is a high retention factor for a company.

Evergreen skills

Despite the evolutions in the market and in the IT world in general, there are certain skills that can be considered indispensable and that an organisation should always seek out or implement in its personnel:

• In-depth knowledge of Service Management processes within the business and the environment in which it operates and knowledge of how value is co-created.
• Ability to listen to one’s team members and to be able to process and analyse problems before necessarily wanting to find a solution to them.
• Willingness to learn: willingness to follow innovations, trends, changes in the market and in business methods.
• Diversified and in-depth skills. Impossible as it may seem, delving into a single area is no longer sufficient for the success of a professional and the team in which he or she is embedded; on the contrary, it can prove counterproductive. For this reason, it is crucial to be able to develop very in-depth, transversal skills.

Evaluate resources

For an organisation to be successful, it is crucial to know how to value resources and to communicate to the leaders of each group how important it is that this is done within each team.

A resource who feels valued and considered within his or her team and organisation will perform better and will be committed to the success of each project and to improving himself or herself by learning from the lessons learned.

Are you an organisation and want to train your team? Discover our dedicated corporate training.