ITIL Continual Service Improvement

The ITIL Intermediate CSI training covers the management, the control of activities and the techniques of the Continuous Improvement phase of the Services. This training was created on the basis of a case study to enable participants to pass the associated exam.
At the end of the training, participants will be able to pass the ITIL Intermediate CSI exam in English.

ITIL Continual Service Improvement training allows you to explore process specificities, policy and methods associated with the Continuous Improvement phase of Services Lifecycle Services.


Following the completion of the course participants should gain competencies in the following:

  • Introduction to CSI
  • CSI principles
  • CSI process
  • CSI methods and techniques
  • Organizing for CSI
  • Technology considerations
  • Implementing CSI
  • Challenges, critical success factors and risks
  • Pass the ITIL CSI exam

Target audience

  • Chief information officers (CIOs), Chief technology officers
  • (CTOs), Managers, Supervisory staff, Team leaders, Service designers
  • IT architects, IT planners, IT consultants, IT audit managers
  • IT security managers, ITSM trainers

ITIL Intermediate CSI Exam

  • 90 minutes
  • 8 questions
  • 40 points disponibles
  • QCM
  • English
  • 70% pass mark
  • Closed book

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PEOPLECERT.


The ITIL Foundation exam must have been passed if attending Intermediate courses.


The following course material is included for this event::

  • Pre-Event Study Materials
  • Training Material ITIL SO: case study, exercises, test exams, hints and tips on how to pass your ITIL SO exam.

Why choose QRP?

  • Take advantage of our +10 years’ experience delivering training across the world
  • Prepare more efficiently with our pre-course study guide available online

Do you have more than 2 participants interested in that course? Ask for our multiple discount rate
Do you need to adapt the course to your organization? Look at our customized solution

Need a basic understanding of ITIL?

ITIL foundation Training

ITIL Intermediate certification path?

ITIL Intermediate levels

4 Reasons to follow your ITIL course with QRP

  • 1 +10 years’ experience
  • 2 +15.000 Delegates certified
  • 3 Pre-course study guide
  • 4 Strategic Partner of Axelos

Discover our Additionals Services

In addition to traditional training, we provide a complete solution to ensure that the standards of the method are embedded and customised to your business environment.


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