ITIL Basics

As the most widely adopted framework for IT service management in the world, it is hard to believe that ITIL is more than 20 years old. This white paper explores what is ITIL and what are its origins, how ITIL is organized around a service lifecycle which includes service strategy, service design, service transition, service operation and continual service improvement and why would an organization be interested in ITIL, highlighting the benefits of this approach.