Walt Disney Case Study-Start where you are an ITIL Guiding Principle

Top 5 ITIL do’s and dont’s
This case study about the Walt Disney Company in Florida explains the ITIL implementation journey of Kevin Kasunic, Manager Business Transformation, leader of a team within the Strategic Programme portfolio. The case study includes:
– How to set up an inclusive approach to minimize resistance to change
– Recommended Best Practices
– Top 5 ITIL Do’s and Don’t
Copyright © AXELOS Limited 2016 used under licence from AXELOS Limited. All rights reserved.