Using ITIL and PRINCE2 Together

The case study of a consultant involved in the project to set up the new service desk following ITIL procedures: during the project it was clear that the relationship between PRINCE2 and ITIL was not all one-sided. Quite the reverse. For each occasion where PRINCE2 supported the ITIL implementation, ITIL reciprocated.
In particular, ITIL helped the PRINCE2 implementation during the “Starting Up” phase and around topics like “Communication” and “Quality versus cost balancing”.