With the fourth edition of the ITIL framework, Service Design has become one of the main practices. In this article we discuss all the fundamental aspects of Service Design.
Life in the galaxy is not easy, but life on earth is also full of difficulties and trials to overcome! If the protagonists of Star Wars were employees of an IT organisation, what role could they play to make the most of their skills and abilities?
The ITIL 4 Direct, Plan and Improve (DPI) module comes after the Foundation level and belongs to two streams: ITIL Strategic Leader and ITIL Managing Professional. In this article we have explained the objectives, who it is aimed at and the main aspects of the module.
A digital organisation is an organisation that, thanks to digital technology, improves its business on a larger scale. In this article we explore the concepts of speed, digital transformation and digital product lifecycle.
In this article, the expert Fabio Mora explored the concept of Site Reliability Engineer in a practical way, focusing on some fundamental aspects of this profession including ordinary activities, possible inconveniences and reliability.
The ITIL 7 guiding principles are the most practical parts of ITIL. If this is incorporated in your organization, it will create bigger value for all stakeholders. Curious? Read on!
IT services are vital throughout the ITSM (IT service management) organisation and are present in almost every process. Stakeholders are the human component of the service. Being the backbone of ITSM, they are automatically the backbone of ITIL 4. Find out more.
The ITIL DPI module focuses on how to plan and improve the six main activities of the Service Value Chain and Value Stream. This blogpost explains how and why.