What is a Service Manager? What is the function of a Service Manager within an organisation? What are the key skills and competencies they must have? Read the blog to find out!
In this interview, Laurent Louboutin, ITIL expert and trainer, shares his perspective on how the ITIL framework can become a valuable ally for companies aiming to adopt a sustainable development approach. From resource optimisation to eco-friendly practices, discover how ITIL can help reduce organisations' environmental footprint.
In this interview Pierre-Yves Dyon and Coralie Therssen share insights on successful teamwork in IT service management projects, offering tips about communication, collaboration, and adopting new tools.
In this interview, Roman Zhuravlev shared his journey as the Development Manager and Senior Architect at PeopleCert. He shares key lessons, important insights and his view on the future of ITIL.
How can you improve the implementation of ITIL in your organisation? We interviewed Maurizio Ciraolo, Horsa PLAN Division Manager, to find out the most common mistakes in implementing the framework and the steps needed for a successful implementation.
Roberto Aresu shared his path to ITIL Master, focusing on service management and IT projects. In this interview he advises aspiring professionals to apply ITIL in their daily work.
Service Level Management is an ITIL practice that aims to establish clear business-based objectives for service performance so that service delivery can be properly evaluated, monitored and managed.
Service Request Management is an ITIL practice that aims to support the agreed quality of a service by managing all the
pre-defined and user-initiated requests, in an effective and user-friendly manner.
The Incident Management Practice is one of ITIL's 34 Practices. Aimed at IT Specialists, it focuses on minimising the negative impacts of incidents by quickly restoring normal business operations. This Practice forms a fundamental pillar in service support.
The Service Desk is an important element within the ITIL Framework, its main objective being to provide customers with high-quality service without delays. Read our blog and learn about its main characteristics, activities and more!