What is your role in the company and what do you do specifically? How did you decide to pursue this career?
I currently work as a Delivery Manager at Mashfrog, an Italian boutique consulting firm that has expanded significantly in recent years to become an international player in the field of digital consulting. Within the Mashfrog Group, I manage the delivery of Industry 4.0 projects. The focus lies on a particular programme of MES (Manufacturing Execution System) solutions that are integrated with management software. This is for an important client who is a world leader in the cable manufacturing sector.
With QRP International you have achieved many certifications, how have they enhanced your work experience?
The year 2020 was a moment of total change for each of us, especially for those who, like me, were often on the road. It was a unique moment to take a breather and devote ourselves to improving and consolidating our skills and expertise. I tried analytically to understand which certifications were the most important for my role in the present but also in the medium term.
Since my activity is linked to the IT world, I decided to go deeper and get certified on agile frameworks (Scrum, AgilePM), and simultaneously start the basis of ITIL 4, which is a reference point for those working in this sector. Finally, I consolidated the PRINCE2 learning that I had already started in 2019. The choice of this particular learning path was dictated by the experience gained from project activities, my pre-sales career, but above all from the ideas colleagues and insiders shared with me.
As far as the training provider, I found in QRP the perfect reality to accompany me on this path. They were immediately clear, precise but above all extremely well prepared in terms of risk-management, moving from a classic on-site learning model to virtual classes and even e-learning.
And how did you integrate all these competences?
I have always seen the importance of defining a training and certification path, knowing the use of it’s concrete applications, as well as improvements to daily activities that we can expect from this. In my case, the detailed knowledge of agile frameworks has allowed me to be increasingly prepared with respect to the dynamics of delivery, the relationship with stakeholders and a more precise vision of the roles within the team. In particular, many of the concepts we now call “agile” are highly integrated with ITIL4 and with “best practices” for improving delivery. This goes hand in hand with the way the team and company perform.
How do you think the world of digital transformation will evolve and what skills will be needed to succeed in these areas?
Digital transformation is a very important concept on the political and economic agendas, so much so that Italy, through the MISE (Ministry of Economic Development) has provided incentives for companies in 2020/21. Also in the European Parliament the programme for the “recovery fund” will gain importance. In my opinion, it is right to stress that the investments and resources allocated to digital development will be considerable, but we must not forget that investments in “digital solutions” must go hand in hand with a high average of skills and know-how of people.
So it will be important for countries like Italy not only to finance the adoption of 5G and broadband, factory automation, sensors and the digitalisation of public administration, but also and above all to invest in training to be ready for change. Change is one of the key values of transformation projects, so there is a structured approach called change management, which aims to facilitate and make some very complex dynamics as smooth as possible.
In conclusion, from 1980 till 2000 the new paradigm required to do business was knowing English. Today, in order to be competitive in a global market, I believe it is necessary to have computer and software skills, in order to close the digital gap between today and the future. This can be a very precise index to highlight the health of a country and an economy.