Maximize the synergies between ITIL and DevOps

This white paper describes the synergies between ITIL best practices and DevOps (development and operations) practices. ITIL focuses on the lifecycle of services, from inception to retirement, and provides best-practice guidance for IT service management (ITSM). The ITIL service lifecycle includes the development and operation of services. DevOps is a movement, inspired by lean methodology and agile development practices, which aims to achieve seamless workflow for product synchronization between all possible organizational functions – especially development and operations groups. A DevOps approach tries to reconcile the different priorities and processes of these groups, all for the purpose of facilitating greater business agility and delivering more value to the end user. In some organizations, this work is performed by virtual teams from different groups.