What is a Business Analyst? The role and responsibilities

Date: 09/12/2019| Category: Best Practices Glossary|

A business analyst (BA) is someone who helps organizations improving processes, services, products through data analysis, documents and assess the business model or its integration with technology (help to bridge the gap  between IT and the business).The Business Analyst is accountable for understanding business change needs, assessing their impact on the business, analysing and documenting requirements and supporting the communication and delivery of requirements with relevant stakeholders.

The role of the business analyst

The Business Analysts main responsibility is to help businesses to implement technology solutions in a cost-effective way. The professional should determine the requirements of a project or program and communicate them clearly to stakeholders.
This person is the professional responsible  for facilitating technical solutions to business problems. In addition, a Business Analyst defines, analyzes and documents requirements by studying the overall business and information needs of an organization.

The Responsibilities of the Business Analyst:

The responsibilities of a business analyst can vary from business to business. Some responsibilities may be limited to IT-related projects only, while other organisations may involve the business analysts in areas such as sales, finance, marketing or operations.

Anyway, the business analyst needs to maintain a holistic view of the business systems with focus on 4 key areas:

  • Organisation
  • People
  • Process
  • Technology

The business analyst’s common responsibilities are:

  • Creating a detailed business analysis, outlining problems, opportunities and solutions for a business
  • Analyse the structure of a business, how it uses technology and what its goals are
  • Formulate ways for businesses to improve
  • Strategic analysis
  • Process and value stream mapping
  • Skills and competency mapping
  • Help design, document and maintain system processes
  • Oversee the implementation of new technology and systems
  • Communicate key insights and findings to product team
  • Defining business requirements and reporting them back to stakeholders

The Competencies of the Business Analyst:

competencies according to the BABOK® guide are identifiable in six main skill sets:

  1. Analytical Thinking & Problem Solving
  2. Behavioral Characteristics
  3. Business Knowledge
  4. Communication Skills
  5. Interaction Skills
  6. Software Applications

The Analytical Thinking & Problem Solving competences are the core skills for a business analyst and includes

  • Creative Thinking
  • Decision Making
  • Problem Solving
  • Critical Thinking

Behavioral Characteristics skills are fundamental to get Trust since the BA will access to  information, systems and other high value assets and will be involved in critical projects.These skills includes

  • Interpersonal and consultative skills
  • Time management and organisational skills

The Business Knowledge gives BAs an added advantage and includes

  • Business Principles & Practices
  • Industry Knowledge
  • Organizational Knowledge

The BA must ensure to Communicate key insights and findings in a clear manner and this is the reason why the Communication Skills are key competences like

  • Oral and written communication skills
  • Visual Communication
  • Active listening

The Business Analysts facilitate interactions between stakeholders in order to help them resolve disagreements regarding the priority and nature of requirements, to help stakeholders articulate their needs. These Interaction skills includes.

  • Facilitation & Negotiation
  • Leadership and management skills
  • Teamwork

A business analyst is expected to have knowledge in applications that help his/her daily business activity, and s/he needs to be able to use many types of software from the most popular to the most specialised like document management systems, content management systems, which are sometimes built specifically for organisation s/he is working for.

Newsletter

Subscribe to the QRP International neswletter and get all the news on trends, useful contents and invitations to our upcoming events.

QRP International will use the information you provide on this form to be in touch with you. We'd like to continue keeping you up-to-date with all our latest news and exclusive content that's designed to help you to be more effective in your role, and keep your professional skills current.

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at marketing@qrpinternational.com. We will treat your information with respect. For more information about our privacy practices please visit our website. By clicking below, you agree that we may process your information in accordance with these terms.

We use Mailchimp as our marketing platform. By clicking below to subscribe, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp's privacy practices here.